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Technical Support Specialist

2 months ago

Chesapeake, Virginia, United States TEKsystems Full time
Job Overview

Technical Support Specialist at TEKsystems

The Technical Support Specialist position is ideal for individuals with 2-3 years of experience in troubleshooting and resolving customer inquiries related to software and proprietary applications. Candidates with a degree in Computer Science and a programming background in Java, HTML, Oracle, and SQL-web development tools will find this opportunity fitting. Proficiency in Oracle, JAVA, and C++ is highly desirable.

  • Assist Technical Support teams in delivering support to end users
  • Diagnose and address user issues promptly and professionally
  • Ensure exceptional service quality is maintained for end users
  • Engage necessary resources to resolve technical challenges
  • Thoroughly document each client issue and its resolution
  • Participate in the quality assurance process for new software releases

Required Qualifications:

  • Bachelor's degree in Computer Science or a related discipline
  • 4+ years of experience with an Associate's degree in a relevant field
  • Ability to quickly learn new software and technologies
  • Strong communication and analytical skills
  • Experience in troubleshooting software applications
  • Excellent verbal and written communication abilities
  • Strong organizational skills and attention to detail

Essential Skills: troubleshooting, application support, hardware

Additional Information: Candidates must be available for flexible working hours.

Work Environment:

  • Supportive environment with open communication and opportunities for growth
  • Direct interaction with leadership and supportive colleagues

Additional Skills & Qualifications:

  • Self-motivated and proactive
  • Technical expertise and knowledge
  • Energetic and well-organized
  • Strong communication and teamwork abilities

Business Impact:

Internal - Ensure prompt responses to client inquiries

External - Deliver promised services to clients to maintain their business

Business Challenge: Timely resolution of client inquiries is essential for sustaining customer satisfaction.