Sales Support Escalation Specialist

2 weeks ago

Chesapeake, Virginia, United States Canon Info Technology Services Full time
About the PositionWe are looking for a committed professional with exceptional analytical and customer service abilities to become a part of our Sales Support division. The Sales Support Escalation Specialist serves as the primary resource for addressing intricate sales-related challenges and works in close partnership with our sales personnel to guarantee client satisfaction and operational efficiency.
Your Contributions- Facilitate prompt and effective resolution of intricate sales inquiries and customer concerns. - Offer procedural assistance and escalation support to sales team members. - Maintain thorough documentation of interactions, inquiries, remarks, and actions taken to ensure a clear and comprehensive record for future reference and seamless support. - Ensure compliance of the sales team with company policies and procedures. - Identify opportunities for process enhancements and training needs within the sales team. - Generate detailed sales reports as requested by management. - Provide administrative support as needed by Sales, Program Management, Sales Accounting, and Fraud Review. - Conduct research and validate customer orders prior to fulfillment. - Collaborate closely with Sales Supervisors and Program Managers to identify and promote sales opportunities. - Commit to continuous learning, enhance your technical skills, and deepen your knowledge of Canon products and services.
About You: Skills & Qualifications- 2-4 years of experience in a customer service capacity - High School Diploma or equivalent - Ability to perform thorough research and develop effective solutions - Possess outstanding time management and organizational skills to prioritize tasks and meet deadlines - Proficient in word processing, spreadsheets, and database applications (e.g., Microsoft Office Suite) - Maintain a punctual, reliable, and consistent attendance record.
Company OverviewCanon Information Technology Services, Inc. fosters an energetic and diverse environment. Our team consists of a wide array of individuals in roles that support the growth and development of our employees' careers.

Equal Employment Opportunity Statement

Canon is dedicated to providing equal employment and advancement opportunities to all qualified individuals without regard to race, sex, marital status, sexual orientation, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to ensure full opportunity for all employees to achieve their highest potential and to maintain progressive employment practices that comply with federal, state, and local laws regarding equal employment opportunities.

Workplace Accommodation Request

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you require a reasonable accommodation to apply for a position with Canon I.T.S., please reach out for assistance.

Pay Transparency Policy Statement

The contractor will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Canon ITS maintains a tobacco-free work environment.

Notice to Recruiting Firms/Agencies

Canon ITS typically recruits candidates directly, rather than through third-party recruiting firms or agencies. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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