Sales Process Optimization Lead

1 week ago

Tucson, Arizona, United States Hexagon Mining, Inc. Full time
Job Overview

Company Overview:
Hexagon Mining, Inc. is a prominent player in the realm of digital reality solutions, merging sensor, software, and autonomous technologies. Our mission is to leverage data to enhance efficiency, productivity, quality, and safety across various sectors including industrial, manufacturing, infrastructure, public sector, and mobility.

Our innovative technologies are transforming production and human-centric ecosystems, making them more interconnected and autonomous, thus paving the way for a scalable and sustainable future.

Hexagon's Mining division addresses challenges in both surface and underground mining through established technologies that support planning, operations, and safety.

Position Purpose:
This role serves as a vital collaborator in the enablement of our sales processes and personnel, aimed at minimizing obstacles and friction in client interactions, business development, and account management. As a member of the transformation team, the focus is on optimizing the foundational processes that deliver value to clients.

Key Responsibilities:

Sales Tools and Systems Management:

  • System Landscape Definition and Management: Enhance tools and technologies for business processes, including the selection of extensions and additional tools in collaboration with the Digital team.
  • Backlog Prioritization: Assess and prioritize system improvement requests and manage the backlog of tickets.
  • Adoption Promotion: Encourage the use of systems and tools as intended to ensure the realization of benefits and value, including conducting regular training sessions for teams.
  • Team Leadership: Supervise the Salesforce Administration team responsible for maintaining the accuracy of customer and opportunity management data.
  • Data Quality Improvement: Identify and implement enhancements to data quality, conducting regular reviews to ensure data completeness and accuracy.

Reporting Management:

  • System Reporting: Oversee sales tool administration and reporting, including service management metrics and system health indicators.
  • Sales Reporting: Develop or refine reporting mechanisms to enhance visibility into sales and opportunities, collaborating with the BI and Analytics team to derive meaningful insights.

Process Improvement Delivery:

  • Business Process Management: Create and maintain comprehensive process documentation detailing processes, sub-processes, responsible parties, systems utilized, reporting capabilities, and key outcomes.
  • Current State Monitoring: Gather and analyze challenges within processes, including impact assessment and root cause analysis.
  • Future State Definition: Identify, evaluate, and refine opportunities for process improvement, developing proposals for future state process designs.

Executive and Cross-Functional Coordination:
This role's success hinges on the ability to collaborate with various stakeholders to manage expectations, promote transparency, and facilitate decision-making. Key collaborators include:

  • Executive Leadership: Division President, Regional VPs, CFO, Chief Controlling Officer.
  • Commercial Teams: Sales Directors, Business Development Managers, Account Managers, Customer Success.
  • Salesforce Administration: Salesforce administrators and developers.
  • Operations: Manufacturing and Logistics, Sales Operations.
  • Finance and Controlling: FP&A Teams, BI and Reporting.
Required Knowledge and Experience:
  • Proven experience utilizing Salesforce technologies and extensions to enhance sales and service processes, driving efficiency and revenue growth.
  • A minimum of 5 years in management consulting, sales operations, sales enablement, process improvement, or a related field within a B2B context.
  • Bachelor's degree in Business Administration, Sales, Marketing, or a related discipline; a Master's degree is advantageous.
Desired Knowledge and Experience:
  • Ability to analyze sales and service metrics to identify trends and areas for enhancement.
  • Strong grasp of sales methodologies, pipeline management, and forecasting techniques.
  • Exceptional communication and presentation skills, capable of conveying complex concepts to diverse audiences.
  • Strategic mindset with critical thinking abilities to solve problems and drive continuous improvement initiatives.
  • Preferred certifications include Salesforce Administrator or Sales Cloud Consultant.

Travel Requirements:
This hybrid position necessitates travel of at least 25% to various locations including headquarters, regional offices, sales events, and potentially client sites.

Hexagon is committed to equal opportunity employment and prohibits discrimination against any job applicant based on protected characteristics.

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