Guest Services Representative

2 weeks ago


Little Ferry, New Jersey, United States Texas Family Fitness Full time
Overview

The Guest Services Representative plays a vital role in our fitness centers. As the first point of contact, you embody the spirit of Texas Family Fitness. This position is essential for ensuring an outstanding experience for all visitors.

Your role involves being a knowledgeable resource about club operations and services.

You will manage customer interactions and concerns from the moment they arrive until their departure.

Customer Engagement

Delivering top-notch customer service is paramount.

Welcome every member and guest warmly, fostering a sense of belonging within the Texas Family Fitness community.

You will adeptly respond to inquiries both over the phone and in person regarding memberships and services. Address any guest complaints with professionalism and courtesy. Maintain the security of retail and concession areas. Ensure a clean, inviting, and professional environment. Keep the lobby tidy and organized, and ensure the front desk is always attended.

Membership Oversight

As a Guest Services Representative, you will promptly check in all members and guests upon arrival and graciously bid farewell to those departing.

Ensure that children are accompanied by an adult member and escorted to the Kids Club for their safety.

Confirm appointments and assist with referrals. Process membership cancellations swiftly. Promote family memberships and work to retain current members.

Account Management

Uphold the confidentiality of all member and guest records. Update contact details as necessary. Collect and accurately post member balances.

Verify account information, including credit card details, to ensure they are current.


Qualifications

- High School diploma or equivalent preferred
- Previous experience in customer service is advantageous; training is available
- Friendly, enthusiastic, and outgoing demeanor
- Positive attitude and ability to work collaboratively within a team
- Flexibility to work varied hours, including weekends and holidays
- Capability to thrive in a fast-paced environment and manage multiple tasks
- Proficiency in basic computer applications
- Consistent work or academic history
- Strong verbal and written communication skills
- Passion for health and fitness

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