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General Manager
2 months ago
We are seeking a highly motivated and experienced General Manager to join our team at Grand Fitness Partners. As a General Manager, you will be responsible for overseeing the day-to-day operations of our fitness centers, ensuring a high-quality experience for our members, and driving business growth.
Key Responsibilities- Leadership and Management
- Lead a team of employees in a positive and motivating manner
- Provide continuous assistance in employee training and development
- Club Operations
- Manage day-to-day club operations to ensure an exceptional member experience
- Track club and employee statistics and reports
- Customer Service
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests
- Ensure staff follow superior customer service guidelines
- Recruitment and Training
- Recruit, onboard, and train high-performing employees
- Delegate responsibilities to club staff and enforce all policies and procedures
- Financial Management
- Administration and processing of all weekly/bi-weekly employee payroll
- Ensure payroll is within budget
- Experience
- 1+ years of customer service experience
- 2-3 years of experience supervising and leading a team
- Education
- Associate or bachelor's degree preferred
- Skills
- Strong customer service skills
- Strong problem resolution skills
- Strong verbal and written communication skills
- Basic computer proficiency (Microsoft Suite)
- Physical Demands
- Ability to lift up to 50 pounds
- Ability to walk and stand for prolonged periods of time
- Ability to continuously talk in person or on the phone during shift
- Competitive Compensation
- Yearly salary
- Benefits
- On-Demand Pay
- Competitive pay plus bonus potential
- Medical, Dental, and Vision insurance
- Vacation/Holiday/Sick Time Pay
- Employee perks and discount program
- Free Black Card Membership
- 401(K) Plan