Patient Services Liaison

1 week ago

New York, New York, United States Mindful Care Full time
Job Overview

Company Background

At Mindful Care, we are dedicated to transforming mental health services for individuals at every stage of their journey. Our mission is to be a supportive partner in the pursuit of comprehensive mental health solutions, ensuring that everyone has access to the care they need, when they need it. We focus on providing seamless access to affordable mental health services, addressing a wide range of issues from acute crises to long-term challenges.

We believe that the journey toward improved mental health is ongoing and ever-evolving.

Role Summary

The Patient Care Advocate plays a crucial role in delivering outstanding patient support by utilizing effective communication skills and a deep understanding of the services offered by Mindful Care. This position collaborates closely with clinical teams to ensure a holistic approach to patient care.

Key Responsibilities

  • Address patient inquiries and expectations regarding Mindful Care procedures to guarantee compliance and satisfaction.
  • Manage all forms of communication (emails, faxes, and letters) with patients, pharmacies, referral sources, and healthcare providers to ensure patient needs are met and retention is maximized.
  • Assist clients in acquiring medical records, necessary documentation, prescription renewals, and GeneSight testing.
  • Secure prior authorizations from insurance providers for medications and services.
  • Connect patients with relevant departments based on their inquiries or concerns, and be prepared for Emergency Activation when necessary.
  • Provide referral information to patients upon their discharge from Mindful Care, if applicable.
  • Act as a liaison between Mindful Care's Patient Experience Representatives, Patient Operations, and psychiatric providers.
  • Carry out administrative tasks and other duties as assigned by management.

Qualifications

  • Required: Minimum of 3 years' experience in administrative roles or case management.
  • Preferred: Certification in BLS or CPR/First Aid.
  • Preferred: Experience with TMS (Transcranial Magnetic Stimulation) procedures.
  • Required: Proficiency in Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
  • Required: Associate degree required; bachelor's degree preferred (experience may substitute for education).
  • Required: Strong verbal and written communication skills.
  • Required: Reliable transportation and home internet access.

Position Details

  • Type: Regular Full-time, Non-exempt.
  • Schedule: Sunday - Thursday, 9:00 AM - 5:00 PM ET.
  • Work Environment: Hybrid (2 days in office and 3 days remote).

About Mindful Care

Mindful Care is pioneering same-day mental health services, focusing on urgent psychiatric care, group therapy, and individual therapy, with many insurance providers covering our services, including Medicare. Leveraging innovative technology, we ensure that patients do not have to wait extended periods to connect with qualified mental health professionals. We offer both in-person and telehealth options, including support for addiction recovery.

For those seeking mental health treatment, we provide telepsychiatry appointments across various states. Our commitment to mental health extends beyond our services, as we offer free and confidential support resources available 24/7.

As an Equal Opportunity Employer, we are committed to fostering a diverse and inclusive workplace. We do not discriminate against any job candidate or employee based on various factors, including age, race, religion, gender identity, and more.

Mindful Care prioritizes your privacy and is dedicated to safeguarding your personal information in accordance with applicable data privacy laws.

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