Patient Service Coordinator

7 days ago


New York, New York, United States Montefiore Medical Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Montefiore Medical Group. The successful candidate will provide exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Act as liaison between physicians and specialists in coordinating services and assisting with day-to-day functions of MD sessions.
  • Perform all clerical duties and other related duties in relation to preparation of billing, including opening and closing billing source documents, verifying bills, and taking monetary collections.
  • Answer telephone calls and route them to the appropriate staff member.
  • Secure approvals of referrals, including scheduling urgent appointments and contacting MMC departments for scheduling of specialist and invasive procedures.
  • Explain payment policies to patients and schedule patient transportation and handle transportation issues.
  • Prepare clinical charts for monthly status reports, file record keeping, and obtain patient medical records and schedule appointments.
  • Assist providers with admissions to hospital or program, interview new patients to register them on initial visit, and collect/verify information regarding demographics, insurance coverage, and Medicaid payment status.
  • Receive non-Medicaid patients to collect payment and/or insurance forms, verify Medicaid eligibility and HMO status via EMEVS terminal, and issue patient encounter forms after verifying insurance information.
  • Inform patients of current charges and outstanding balances and arrange full or partial payment.
  • Conduct referrals as needed and operate PC workstation for registration, scheduling, billing, and other administrative tasks.
Requirements
  • High School Diploma/GED required.
  • At least 1 year of experience in healthcare, preferably in registration, scheduling, or admission.
  • Knowledge of insurance verification, prior authorization, referrals, and patient transportation, diagnosis, and associated test results preferred.
  • Knowledge of Medicaid and Managed Care Plans preferred.
  • Technical competence with CareCast, TREKS, and AVATAR.


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