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Healthcare Services Liaison
2 months ago
The Patient Services Coordinator plays a vital role in delivering healthcare services. This position serves as a bridge for patient care within the practice, ensuring exceptional patient experiences during their visits.
The Patient Services Coordinator aids patients in comprehending their treatment plans, coordinates services with Primary Care Providers, and connects with outpatient diagnostic testing facilities.
Key Responsibilities
- Collaborates effectively with the Primary Care Provider to facilitate patient care plans through daily meetings and monthly case discussions, scheduling appointments, and managing ongoing care requirements.
- Works alongside other clinical personnel to resolve issues impacting patient care progress.
- Maintains and refreshes the dashboard with alerts and reminders, organizing daily tasks such as visit status notifications, follow-up appointments, medical review authorizations, specialty appointment coordination, and addressing billing discrepancies.
- Communicates with insurance providers for patient precertification; consults with the Department/Practice Manager regarding patient needs or escalated matters.
- Provides front-end coverage as necessary; documents telephone interactions for proper routing to Providers.
- Acts as a liaison among Physicians, patients, and clinical staff to connect patients with both internal and external resources.
- Proposes enhancements to processes and services to improve patient satisfaction and address concerns.
- Performs additional assigned duties as required.
Qualifications
- Some college education; Bachelor's degree is preferred.
- A minimum of 3 years of experience in healthcare or customer service, or a related field.
About Mount Sinai Health System
Mount Sinai Health System is a leading academic medical institution in the New York metropolitan area, employing a diverse workforce across hospitals, outpatient practices, laboratories, a nursing school, and a prominent medical and graduate education institution.
Our mission is to enhance health globally, addressing complex healthcare challenges through innovative solutions while prioritizing the medical and emotional needs of patients.
With approximately 7,400 primary and specialty care physicians, multiple outpatient surgery centers, and numerous community health centers, we are ranked among the best hospitals by U.S. News & World Report, excelling in various specialties including Geriatrics, Cardiology, and Neurology.
Mount Sinai Health System is an equal opportunity employer committed to upholding Federal civil rights laws, ensuring no discrimination based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. The organization is dedicated to confronting racism within the institution and the communities served, striving to become an anti-racist healthcare and educational establishment.
