Patient Services Coordinator
2 days ago
Wentworth-Douglass Hospital(WDH) is a leading healthcare provider in the New Hampshire and Southern Maine Seacoast Region. Our multi-specialty group practice offers a wide range of services, from wellness and illness prevention to testing, treatment, and care of complex medical conditions.
We value people who contribute to patient-centered care that enhances community health. Our team is dedicated to delivering the highest quality experience that exceeds our patients' expectations.
The OpportunityWe are seeking a full-time, 40-hour Patient Services Representative to support our General Surgery team onsite, Monday through Friday 8:30am-5:00pm.
As a Patient Service Representative, you will play an integral part in the operations of our community-based physician practices. Your role will be to provide administrative support, ensuring that teams are delivering the highest quality experience that exceeds our patients' expectations.
Key Responsibilities- Schedule all appointments leading up to the patient visit
- Check-in patients, answer their questions, collect co-payments, and assist with pre-visit paperwork/forms
- Complete forms and schedule follow-up appointments, tests, and/or procedures at the conclusion of the visit
- Field incoming telephone calls and route them appropriately
- Perform referral/diagnostic/lab orders processing duties
- Monitor patient flow and waiting room activity
- Provide general support to practice leadership, clinicians, and peers
We are looking for candidates who possess relevant skills, positive attitudes, innovative spirits, and genuine passion for the work. The ideal candidate will have:
- High School Diploma or equivalent
- 2-4 years' experience in healthcare or customer service, preferably in a medical office setting
- Demonstrated knowledge of medical terminology preferred
- Strong computer skills
At Wentworth-Douglass Hospital(WDH), we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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