Client Services Coordinator

2 weeks ago


Dover, Delaware, United States BAYADA Home Health Care Full time

BAYADA Home Health Care is seeking a **Client Services Associate** to join our dedicated team. This role is essential in ensuring that our clients receive exceptional home health care services with compassion and reliability.

The **Client Services Associate** will be responsible for:

  • Delivering outstanding customer service and maintaining high standards of home care.
  • Overseeing the coordination of client services and addressing urgent scheduling challenges.
  • Establishing strong relationships with clients, referral sources, payors, and community organizations.
  • Fostering effective communication and collaboration within the team.
  • Managing the financial aspects of your caseload by tracking key performance indicators (admissions, Medicare percentage, reasons for referrals being rejected, etc.).
  • Collaborating with Clinical Managers to provide guidance and support to field staff.

Qualifications for the **Client Services Associate** position include:

  • A college degree is preferred, or a minimum of 2 years of relevant experience.
  • Prior experience in a supervisory role is advantageous.
  • A proven track record of successfully taking on increased responsibilities and achieving goals.
  • A desire to grow and advance within the organization.
  • Strong computer proficiency, particularly with electronic medical records.
  • Excellent communication and interpersonal skills.

BAYADA offers a comprehensive benefits package that includes:

  • Paid holidays, vacation, and sick leave.
  • Vision, dental, and medical health plans.
  • Employer-paid life insurance.
  • 401k plan with company match.
  • Direct deposit and employee assistance programs.

As a certified and licensed home health care provider, BAYADA adheres to all state and local regulations. We are an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.



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