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Client Services Coordinator

2 months ago

Dover, Delaware, United States BAYADA Home Health Care Full time

BAYADA Home Health Care is seeking a dedicated **Client Services Associate** to join our professional team.

BAYADA is committed to delivering home health care with compassion, excellence, and reliability. We invite you to bring your skills and enthusiasm to a vibrant, entrepreneurial setting where you will play a crucial role in providing top-notch care to our clients.

The **Client Services Associate** will be responsible for:

  • Delivering exceptional customer service and quality home care
  • Managing the coordination of client services and addressing urgent scheduling challenges
  • Establishing enduring relationships with clients, referral sources, payors, and community organizations
  • Fostering strong, communicative partnerships with team members
  • Overseeing effective financial management of your caseload by tracking key metrics (admissions, Medicare percentage, reasons for rejected referrals, etc.)
  • Collaborating with Clinical Managers to provide guidance and support to field staff

Qualifications for the **Client Services Associate** position include:

  • A college degree is preferred, or a minimum of 2 years of relevant experience
  • Prior supervisory experience is advantageous
  • A proven track record of successfully taking on increased responsibilities and achieving goals
  • A desire to grow and advance within the organization
  • Strong computer proficiency (experience with electronic medical records is essential)
  • Excellent communication and interpersonal skills

BAYADA offers a comprehensive benefits package that includes:

  • Paid holidays, vacation, and sick leave
  • Vision, dental, and medical health plans
  • Employer-paid life insurance
  • 401k with company match
  • Direct deposit and employee assistance program

**As an accredited, regulated, certified, and licensed home health care provider, BAYADA adheres to all state and local mandates.**

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state, and local laws. We strongly encourage applications from individuals with these identities or who are members of other marginalized communities.