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Service Coordination Specialist

2 months ago

Dover, Delaware, United States BAYADA Home Health Care at Bayhealth Full time

BAYADA Home Health Care is seeking a Client Services Associate to join our dedicated team. This role is essential in ensuring that our clients receive exceptional home health care with compassion and professionalism.

As a Client Services Associate, your responsibilities will include:

  • Delivering outstanding customer service and maintaining high standards of home care
  • Managing the coordination of client services and addressing urgent scheduling challenges
  • Fostering strong relationships with clients, referral sources, payors, and community partners
  • Building effective communication channels within the team
  • Overseeing the financial management of your caseload by tracking key performance indicators (admissions, Medicare percentage, reasons for rejected referrals, etc.)
  • Collaborating with Clinical Managers to provide guidance and support to field staff

Qualifications for the Client Services Associate position include:

  • A Bachelor's degree is preferred
  • Experience in a medical office or home care setting is advantageous
  • Prior supervisory experience is a plus
  • A proven track record of taking on increased responsibilities and achieving goals
  • A desire for professional growth and advancement
  • Strong computer proficiency, particularly with electronic medical records
  • Excellent communication and interpersonal abilities

BAYADA offers a comprehensive benefits package that includes:

  • Paid holidays, vacation, and sick leave
  • Vision, dental, and medical health plans
  • Employer-paid life insurance
  • 401k plan with company match
  • Direct deposit and employee assistance programs

BAYADA is an accredited and licensed home health care provider, committed to complying with all state and local regulations.

BAYADA Home Health Care, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state, and local laws. We strongly encourage applications from individuals with these identities or who are members of other marginalized communities.