Front Desk Coordinator

4 days ago


Marquand, Missouri, United States Nephrology Associates of Northern Illinois and Indiana (NANI) Full time
About the Role

We are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at Nephrology Associates of Northern Illinois and Indiana (NANI). As a Front Desk Coordinator, you will play a critical role in providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Front Desk Operations: Greet and check-in patients, manage patient flow, and ensure a smooth and efficient check-out process.
  • Patient Registration: Enter patient registration information into our computer system, obtain and verify insurance information, and update patient records as necessary.
  • Scheduling and Coordination: Schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules, and provide accurate and detailed information regarding test preparations and patient instructions.
  • Financial Transactions: Accurately calculate and collect patient payments, and maintain accurate financial records.
  • Communication and Customer Service: Answer incoming phone calls, respond to patient inquiries, and provide exceptional customer service to our patients and staff.
  • Record Keeping and Confidentiality: Maintain accurate and confidential patient records, and adhere to HIPAA guidelines and NANI's privacy policy.
Requirements and Qualifications
  • Education: High school diploma or equivalent required.
  • Experience: 1+ years of receptionist experience or experience in a medical office preferred.
  • Skills: Excellent communication and organizational skills, ability to use computer software, including Microsoft products and scheduling software, and strong interpersonal skills.
  • Language: Second language proficiency a plus.
About NANI

NANI is the nation's largest Nephrology practice, providing excellence in specialty kidney care for over 50 years. We have a strong commitment to patient care and staff development, and we are seeking a dedicated and compassionate individual to join our team.



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