Front Desk Supervisor
2 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our team at Regional Women's Health Group. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth patient experience.
Key Responsibilities
- Coordinate front desk staff schedules and ensure adequate coverage
- Maintain a clean and organized front desk area, waiting room, and bathrooms
- Monitor recalls and reconcile requests for duplicate charts, manage front desk web encounters, medical record requests, and escalated issues
- Promptly and professionally answer telephone calls, route calls appropriately, and offer voicemail, paging, or redirection of calls as needed
- Greet patients/visitors, assist and direct them accordingly, and screen solicitors for relevance to organizational needs
- Explain financial requirements to patients, collect and record copays as required
- Perform registration functions for new and existing patients
- Schedule patient appointments per guidelines given and finalize patient schedules for previous day
- Maintain confidentiality regarding all patients and adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance
Requirements
- Adapt to changing priorities and business needs
- Be flexible and not easily flustered
- Provide great customer service
- Work in a fast-paced, innovative environment
- Focus on what is best for the team over the individual
- Work 40 hours per week
- Work 8 a.m.-5 p.m. Monday through Friday
- Travel to different locations for work in Indianapolis and Zionsville
Benefits
- Medical, dental, vision insurance options
- Paid time off, paid holidays, additional time off for volunteer work
- Company-paid life insurance, short-term and long-term disability
- Company-paid identity theft coverage
- Flexible spending accounts
- Employee assistance program
- 401(k)
- Optional voluntary benefits, including pet insurance and LifeLock
Equal Opportunity Employer
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