Front Desk Representative

2 months ago


Marquand, Missouri, United States The Westin Indianapolis Full time

About The Westin Indianapolis

The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect to work in a supportive and positive environment.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.

Key Responsibilities

  • Greet and Welcome Guests

Welcome guests with a warm and friendly attitude, creating a positive first impression.

Check-In and Check-Out Procedures

Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.

Provide Information and Assistance

Provide information about hotel facilities, services, and local attractions, and respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.

Process Guest Payments

Process guest payments and maintain accurate records.

Coordinate with Other Departments

Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.

Maintain a Clean and Organized Front Desk Area

Maintain the cleanliness and organization of the front desk area.

Assist with Administrative Tasks

Assist in administrative tasks, such as answering phone calls and handling reservations.

Requirements

  • High School Diploma or Equivalent

A high school diploma or equivalent is required.

Prior Cash Handling Experience

Prior cash handling experience is necessary.

Exceptional Communication Skills

Exceptional communication skills are required.

Computer Skills

Very good computer skills are necessary.

Ability to Work Flexible Hours

The ability to work flexible hours, including weekends and holidays, is required.

Problem-Solving Skills

Strong problem-solving skills are necessary.

Ability to Multitask

The ability to multitask and work in a fast-paced environment is required.

Customer Service Experience

Experience in customer service is preferred.

Knowledge of Hotel Operations

Knowledge of hotel or resort operations is a plus.

Benefits

The Westin Indianapolis offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Some of the benefits include:

  • Multiple Tiers of Medical Coverage

Multiple tiers of medical coverage are available.

Dental and Vision Coverage

Dental and vision coverage are available.

24/7 Teledoc Service

24/7 teledoc service is available.

Free Maintenance Medications

Free maintenance medications are available.

Pet Insurance

Pet insurance is available.

Hotel Discounts

Hotel discounts are available.

Tuition Reimbursement

Tuition reimbursement is available.

Paid Time Off

Paid time off, including vacation, sick, bereavement, and holidays, is available.

401K Match

A 401K match is available.



  • Marquand, Missouri, United States The Riviera Club Full time

    Job Summary We are seeking a highly energetic and welcoming individual to join our team as a Front Desk Representative at The Riviera Club. Responsibilities: - Greet members and guests with a positive attitude - Handle financial transactions and balance the cash drawer - Take reservations for all Rivi events and programming - Maintain a clean and...


  • Marquand, Missouri, United States Dave & Buster Full time

    Job Overview:At Dave & Buster's, we're passionate about delivering an unparalleled Guest experience. As a Front Desk Representative, you'll play a crucial role in setting the tone for our Guests' visits. Your exceptional communication skills, warm smile, and enthusiasm will make every Guest feel welcome and valued.Key Responsibilities:Deliver exceptional...


  • Marquand, Missouri, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...


  • Marquand, Missouri, United States The Riviera Club Full time

    **Job Summary** The Riviera Club is seeking a highly energetic and welcoming Front Desk Representative to provide exceptional customer service to our members and guests. As the first and last impression of our club, this role is crucial in creating a positive and memorable experience for all who visit. **Key Responsibilities** Greet members and guests with...


  • Marquand, Missouri, United States Residence Inn Indy Canal Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Indy Canal. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.ResponsibilitiesGuest Service: Greet and register guests, provide...


  • Marquand, Missouri, United States Courtyard Indianapolis Capitol Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Indianapolis Capitol. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.Responsibilities:Register guests and process room assignmentsHandle...


  • Marquand, Missouri, United States TRU Downtown Indianapolis, IN Full time

    Front Desk Agent OpportunityTRU Downtown Indianapolis, IN is an equal opportunity employer. We are seeking a Front Desk Agent to join our team, promoting a strong work ethic and values. The ideal candidate will provide exceptional customer service, handle guest requests, and maintain a clean and organized front desk area.Key Responsibilities: Greet guests...


  • Marquand, Missouri, United States Columbia Club Full time

    Front Desk AttendantAt Columbia Club, we're seeking a highly skilled and customer-focused individual to join our team as a Front Desk Attendant. With a rich history dating back to 1889, our private city club offers a unique and distinguished experience for our members and guests.Key Responsibilities:Provide exceptional customer service to members and...


  • Marquand, Missouri, United States Courtyard Indianapolis Capitol Full time

    Job Summary:$16 per hour. Weekends Required.We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Indianapolis Capitol. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Guest Registration:...


  • Marquand, Missouri, United States Courtyard Indianapolis Capitol Full time

    Job Summary:$16 per hour. Weekends Required.We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Indianapolis Capitol. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Guest Registration:...


  • Marquand, Missouri, United States TRU Downtown Indianapolis, IN Full time

    Front Desk Agent OpportunityTRU Downtown Indianapolis, IN is an equal opportunity employer. We are seeking a Front Desk Agent to join our team at TRU By Hilton, a vibrant and young-at-heart hotel located just 1 mile from downtown Indianapolis. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless...


  • Marquand, Missouri, United States Dave & Buster Full time

    Key Responsibilities:As a Front Desk/Host at Dave & Buster's, you will be responsible for ensuring a positive and welcoming experience for our guests. This includes guiding them through their retail, game rental, and dining experiences. You will be a strong communicator and work closely with our team to provide exceptional service.What We're Looking For:We...


  • Marquand, Missouri, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience.Key Responsibilities:Register guests and process check-in/check-out proceduresProvide accurate and timely information to guests regarding hotel services and amenitiesRespond to...


  • Marquand, Missouri, United States Arbor Lodging Management Full time

    Job Title: Front Desk AgentArbor Lodging Management is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are...


  • Marquand, Missouri, United States Embassy Suites by Hilton Indianapolis North Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Embassy Suites by Hilton Indianapolis North. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key...


  • Marquand, Missouri, United States White Lodging Full time

    Be the Face of Our Downtown Hotels and RestaurantsEarn up to $15.50/hour as a Front Desk Hotel Agent at the JW Marriott Indianapolis, Marriott Downtown Indianapolis, and other award-winning, Marriott-brand hotels. Your main role is to create memorable experiences for every guest - from arrival to check out. Multiple hotels in the city = more opportunities...


  • Marquand, Missouri, United States Embassy Suites by Hilton Indianapolis North Full time

    Hotel Front Desk AgentWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Embassy Suites by Hilton Indianapolis North. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Connect with...


  • Marquand, Missouri, United States Dora Hospitality LLC Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Dora Hospitality LLC. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Responsibilities:Provide a positive and sincere...


  • Marquand, Missouri, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Agent at Marriott International Inc, you will be the first point of contact for hotel guests, providing exceptional service and ensuring a seamless hospitality experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesWelcome guests and...

  • Front Desk Supervisor

    1 month ago


    Marquand, Missouri, United States The Westin Indianapolis Full time

    Job Title: Front Desk SupervisorAre you a customer-focused professional with a passion for hospitality? We are seeking a Front Desk Supervisor to lead our front desk team in delivering exceptional guest service.Key Responsibilities:Supervise front desk operations, including check-in, check-out, and guest servicesLead and motivate the front desk team to...