Front Desk Representative
2 months ago
About The Westin Indianapolis
The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect to work in a supportive and positive environment.
Job Summary
We are seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.
Key Responsibilities
- Greet and Welcome Guests
Welcome guests with a warm and friendly attitude, creating a positive first impression.
Check-In and Check-Out ProceduresEfficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Provide Information and AssistanceProvide information about hotel facilities, services, and local attractions, and respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
Process Guest PaymentsProcess guest payments and maintain accurate records.
Coordinate with Other DepartmentsCoordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain a Clean and Organized Front Desk AreaMaintain the cleanliness and organization of the front desk area.
Assist with Administrative TasksAssist in administrative tasks, such as answering phone calls and handling reservations.
Requirements
- High School Diploma or Equivalent
A high school diploma or equivalent is required.
Prior Cash Handling ExperiencePrior cash handling experience is necessary.
Exceptional Communication SkillsExceptional communication skills are required.
Computer SkillsVery good computer skills are necessary.
Ability to Work Flexible HoursThe ability to work flexible hours, including weekends and holidays, is required.
Problem-Solving SkillsStrong problem-solving skills are necessary.
Ability to MultitaskThe ability to multitask and work in a fast-paced environment is required.
Customer Service ExperienceExperience in customer service is preferred.
Knowledge of Hotel OperationsKnowledge of hotel or resort operations is a plus.
Benefits
The Westin Indianapolis offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Some of the benefits include:
- Multiple Tiers of Medical Coverage
Multiple tiers of medical coverage are available.
Dental and Vision CoverageDental and vision coverage are available.
24/7 Teledoc Service24/7 teledoc service is available.
Free Maintenance MedicationsFree maintenance medications are available.
Pet InsurancePet insurance is available.
Hotel DiscountsHotel discounts are available.
Tuition ReimbursementTuition reimbursement is available.
Paid Time OffPaid time off, including vacation, sick, bereavement, and holidays, is available.
401K MatchA 401K match is available.
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