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Front Desk Manager

2 months ago

Marquand, Missouri, United States Arbor Lodging Management Full time

**Job Summary**

Arbor Lodging Management is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism in all interactions.

**Key Responsibilities:**

  • Greet and register guests in a friendly and welcoming manner.
  • Assist in taking reservations, pre-registrations, and room blocking.
  • Assist large groups upon arrival.
  • Be familiar with the local area and provide recommendations to guests.
  • Handle and resolve guest issues in a professional and courteous manner.
  • Process payments according to procedures.
  • Ensure all cash, checks, and credit cards balance at the end of each shift.
  • Communicate effectively with other departments to resolve guest concerns or requests.

**Requirements:**

  • Outgoing and friendly demeanor.
  • Hotel Front Desk experience preferred.
  • Knowledge of reservation systems.
  • Ability to communicate effectively through spoken and written means.
  • Windows knowledge.
  • Positive, upbeat demeanor and team-minded.
  • Ability to stand for 8 hours at a time.
  • Able to lift 20lb on occasion.
  • Set schedule with availability to pick up extra shifts.
  • High school Diploma or equivalent.

**What We Offer:**

  • Competitive salaries.
  • Annual review with increase potential.
  • 401k program with company match.
  • Additional benefits may be available.

**Our Culture:**

  • We operate with integrity in all we do.
  • We lead with heart and are kind, passionate, and hospitable.
  • We take ownership and deliver results.
  • We aim higher and go above and beyond to exceed expectations.
  • We celebrate differences and respect individual opinions and ideas.