Front Desk Ambassador

4 days ago


Marquand, Missouri, United States IHG Full time
About IHG

We're a global hotel group dedicated to delivering True Hospitality for Good. Our mission is to make our guests and colleagues feel welcome, cared for, recognized, and respected wherever they are in the world.

Job Summary

We're seeking a Front Desk Agent to join our team at the InterContinental Indianapolis. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences, ensuring seamless transactions, and providing personalized recommendations to make our guests feel right at home.

Key Responsibilities
  • Kick off memorable guest experiences with a warm welcome
  • Acknowledge IHG Rewards Club members and returning guests
  • Manage and receive payments for guest bookings
  • Make the check-in and check-out process swift and seamless
  • Anticipate guests' needs and offer tailored recommendations
  • Be the guests' trusted contact for everything from bill issues to restaurant recommendations
Requirements
  • Excellent communication skills
  • Problem-solving skills to turn issues into opportunities
  • Fluency in the local language (English)
About the Role

As a Front Desk Agent, you'll be part of a dynamic team that's passionate about delivering exceptional guest experiences. You'll have the opportunity to work with a diverse range of guests, from business travelers to leisure seekers, and make a real difference in their stay with us.

We're committed to creating a workplace culture that's inclusive, supportive, and empowering. If you're a people person with a passion for delivering exceptional service, we'd love to hear from you.



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