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Front Desk Supervisor

2 months ago

Marquand, Missouri, United States Arbor Lodging Management Full time

Front Desk Supervisor Job Description

About the Role

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Arbor Lodging Management. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities

  • Greet and register guests in a friendly and professional manner
  • Assist in taking reservations, pre-registrations, and room blocking
  • Assist large groups upon arrival
  • Be familiar with the local area and provide recommendations to guests
  • Process payments according to procedures
  • Ensure all cash, checks, and credit cards balance at the end of each shift
  • Communicate effectively with guests and other departments to resolve issues

Requirements

  • Hotel Front Desk experience preferred
  • Knowledge of reservation systems
  • Ability to communicate effectively through spoken and written means
  • Windows knowledge
  • Positive and upbeat demeanor
  • Ability to stand for 8 hours at a time
  • Able to lift 20lb on occasion

What We Offer

  • Competitive salaries
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available

About Arbor Lodging Management

We are a leading hotel investment and management company with a portfolio of hotels across the United States. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable to our guests and our clients.

Our Guiding Principles

  • Do the Right Thing - Operate and act with integrity in all you do
  • Lead with Heart - Be kind, passionate, and hospitable
  • Be Accountable - Take ownership and deliver results
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas

Equal Employment Opportunity

Arbor Lodging Management provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.