Veterinary Front Desk Coordinator
4 days ago
About Alliance Animal Health
Alliance Animal Health is a well-established, progressive, fast-paced veterinary general practice with a strong focus on providing exceptional patient care and a positive client experience. Our team is dedicated to delivering high-quality services and creating a welcoming environment for our patients and their families.
Job Summary
We are seeking a highly organized and compassionate Veterinary Front Desk Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our clients and patients.
Key Responsibilities
- Client and Patient Interaction
- Greet and welcome clients and patients in a friendly and professional manner
- Answer questions and triage client concerns in a compassionate and empathetic way
- Provide emotional support and guidance during times of need
- Front Desk Operations
- Manage patient flow and schedule appointments to maximize efficiency
- Check in and check out clients and process payments
- Maintain the visual appeal of the hospital reception area
- Communication and Teamwork
- Communicate effectively with clients, patients, and team members
- Collaborate with the veterinary team to ensure seamless patient care
Requirements
- 1+ year of experience in a veterinary or medical front office setting
- Compassionate and calm demeanor
- Strong communication and interpersonal skills
- Highly organized and able to multitask
- Ability to work in a fast-paced environment
What We Offer
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative team environment
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) matching program and employee assistance program
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