Front Desk Representative
2 days ago
Front Desk Agent
About the Role
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Arbor Lodging Management. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities
- Greet and register guests in a friendly and professional manner
- Assist with taking reservations, pre-registrations, and room blocking
- Provide information and recommendations on local attractions and services
- Process payments and handle guest issues in a timely and efficient manner
- Communicate effectively with other departments to resolve guest concerns
Requirements
- Outgoing and friendly demeanor
- Hotel Front Desk experience preferred
- Knowledge of reservation systems
- Ability to communicate effectively through spoken and written means
- Windows knowledge
- Positive and upbeat attitude
- Ability to stand for 8 hours at a time
- Able to lift 20lb on occasion
About Arbor Lodging Management
Arbor Lodging Management is a leading hotel investment and management company with a portfolio of hotels across the United States. We are committed to providing exceptional service and creating memorable experiences for our guests. Our culture is focused on connecting our guests with exceptional experiences and we are looking for like-minded individuals to join our team.
What We Offer
- Competitive salaries
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
Our Guiding Principles
- Do the Right Thing - Operate and act with integrity in all you do
- Lead with Heart - Be kind, passionate and hospitable
- Be Accountable - Take ownership and deliver results
- Aim Higher - Go above and beyond to exceed expectations
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas
Equal Employment Opportunity
Arbor Lodging Management provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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