Homeless Services Coordinator

7 days ago


Charleston, West Virginia, United States One80 Place Full time
About the Role

We are seeking a highly motivated and compassionate Shelter Support Specialist to join our team at One80 Place. As a key member of our staff, you will play a vital role in providing essential services to individuals experiencing homelessness.

Key Responsibilities
  • Provide a safe and supportive environment for clients, ensuring their physical and emotional well-being.
  • Conduct initial needs assessments and develop personalized plans to address critical needs.
  • Orient clients to shelter programs, expectations, and schedules, promoting a smooth transition to permanent housing.
  • Identify and assist clients in securing essential documents, such as birth certificates and social security cards.
  • Maintain accurate records of client interactions, progress, and incidents, ensuring timely reporting to the Shelter Manager.
  • Collaborate with shelter staff to ensure seamless operations, including meal preparation, cleaning, and maintenance.
  • Participate in team meetings, trainings, and committees to foster a positive and inclusive work environment.
  • Substitute for other staff members as needed, demonstrating flexibility and adaptability.
Requirements
  • High School Diploma or equivalent.
  • At least two years of experience working with individuals experiencing homelessness or a similar population.
  • Excellent interpersonal, verbal, and written communication skills.
  • Demonstrated ability to work independently and as an effective team member.
  • Ability to handle conflicts and crises in a calm and professional manner.
  • Reliable transportation and willingness to work rotating shifts, including holidays and weekends.
Physical and Environmental Demands
  • Ability to solve problems, make decisions, and listen effectively.
  • Capacity to deal calmly in crisis situations.
  • Ability to relate effectively to diverse individuals, maintaining confidentiality and professionalism.
  • Corrective vision and hearing, ability to move between service locations, and sit/stand for extended periods.
Working Conditions

This role requires the use of phones, computers, time clocks, security cameras, radios, and general office machinery. The ideal candidate will be able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.



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