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Guest Services Coordinator

2 months ago

Charleston, West Virginia, United States Charming Inns Full time

Guest Services Coordinator - Charming Inns

Administrative Position

Location: Charleston, South Carolina

Minimum Experience: Experienced

Compensation: $15.00 per hour

The Charming Inns is seeking a dedicated full-time Guest Services Coordinator to enhance our esteemed team. As the initial point of contact for our guests, the coordinator must embody graciousness and efficiency, reflecting our commitment to exceptional hospitality, service, and luxury.

With a captivating mix of elegance and warmth, history and hospitality, culture and cuisine, Charming Inns proudly represents the spirit of Charleston. We invite you to explore the essence of Southern hospitality with us.

KEY RESPONSIBILITIES

  • Handle all incoming phone inquiries, providing assistance or redirecting calls as necessary.
  • Manage room bookings with precise details regarding room types, rates, and included amenities.
  • Offer guests recommendations for local dining and attractions, securing reservations and tickets upon request.
  • Facilitate the check-in and check-out processes for guests.
  • Collaborate effectively with bell staff and housekeeping to ensure a seamless guest experience.

QUALIFICATIONS

The ideal candidate will possess a friendly demeanor, a sharp attention to detail, and the ability to manage multiple tasks in a dynamic environment.

The primary schedule will be Monday to Friday from 7 AM to 3 PM, with a requirement for flexible availability, including evenings, weekends, and holidays, to meet business needs.

A minimum of two years of experience in front desk or concierge roles is required, with a preference for candidates with luxury boutique hotel experience.

A high school diploma or equivalent is mandatory.

Proficiency in Windows computing and multi-line phone systems is essential.

Charming Inns is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.