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Outpatient Services Coordinator

2 months ago

Charleston, West Virginia, United States CAMC Health System Full time
Job Overview


The Outpatient Services Coordinator is accountable for overseeing and organizing the activities of practice personnel and operational procedures, which include patient registration, screening, and the upkeep of patient records and electronic files.

Key Responsibilities

  • Efficiently manage patient flow within the facility.
  • Possess comprehensive knowledge of all subordinate roles to assist or ensure the office operates smoothly. This includes patient registration, handling telephone communications, verifying insurance, scheduling appointments, and other related tasks.
  • Oversee the daily functions of the office, including the procurement of supplies and necessary documentation.
  • Prepare, review, and process various patient charts, ensuring accuracy, completeness, and adherence to compliance standards.
  • Schedule referral appointments and manage pre-certification requirements as necessary.
  • Facilitate payment arrangements for accounts when applicable.
  • Serve as the primary communication link between management and physicians, acting as a liaison between the Practice Manager and medical staff.
  • Function as a working supervisor in appropriately sized practices.
  • Handle staff scheduling, maintain timekeeping records for staff and physicians, and oversee administrative and personnel documentation.
  • Manage daily and monthly computer processing tasks.
  • Collaborate with the Practice Manager on performance management processes, including drafting performance plans, assisting with mid-year and annual evaluations, and providing ongoing feedback to employees.
  • Mentor Office Coordinator(s) to support training, communication, and procedural adherence.
  • Assist the Practice Manager at additional practice locations as required.
Knowledge, Skills & Abilities


For positions involving direct patient interaction, the employee must acquire and demonstrate the necessary knowledge and skills to provide developmentally appropriate assessment, treatment, or care as defined by the department's patient demographics.

Specifically, the employee must demonstrate competency in: 1) the ability to gather and interpret information concerning patient needs; 2) understanding of growth and development; and 3) awareness of the treatment spectrum required by patients.

Competency Statement: Employees must demonstrate their abilities through initial orientation and ongoing competency validation to independently execute tasks and additional responsibilities as outlined in the job description and the specific competency checklist for the unit/department.

Common Duties and Responsibilities
  1. Maintain and document all required educational qualifications.
  2. Exhibit positive customer service and maintain good relations with colleagues.
  3. Adhere to the company's attendance policies.
  4. Engage in continuous quality improvement initiatives within the department and organization.
  5. Conduct work in a cost-effective manner.
  6. Perform duties in accordance with departmental pay practices and scheduling policies, including overtime, shift work, and on-call situations.
  7. Align work with the overall mission and strategic objectives of the organization.
  8. Follow organizational and departmental policies and procedures as applicable.
  9. Undertake related duties as assigned.

Education

  • Associate's Degree (Required)
Experience: 5 years in office management. Substitution: 8 years of experience in physician or office management may be considered in lieu of the Associate's Degree.

Credentials

  • No Certification, Competency, or License Required
Work Schedule: Days

Status: Full Time Regular

Location: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young