Front Desk Associate

4 days ago


Orange Beach, Alabama, United States ORANGE BEACH FAIRFIELD INN & SUITES Full time
Job Summary

The Front Desk Associate is responsible for providing exceptional customer service to hotel guests and clients. This role requires a high level of energy, motivation, and ability to work in a fast-paced environment.

Key Responsibilities
  • Check-in and check-out guests, ensuring a smooth and efficient process.
  • Provide excellent customer service, responding to guest inquiries and requests in a timely and courteous manner.
  • Block incoming reservations based on guest requests and availability.
  • Register guests, obtain necessary information, and establish payment methods.
  • Assist in other departments as needed, including Guest Breakfast, Housekeeping, and Laundry.
  • Maintain the cleanliness of the back office and front desk area.
  • Anticipate guest needs, respond promptly, and acknowledge guests in a timely fashion.
  • Address and resolve guest complaints in a timely manner to ensure guest satisfaction.
  • Document guest requests and concerns, and communicate information to responsible personnel.
  • Prepare shift drops, verifying totals match the property management system.
  • Maintain confidentiality and security of proprietary company information.
  • Handle and document Lost and Found items according to management's policies and procedures.
  • Perform other duties as assigned by management.
Requirements
  • Previous hospitality industry experience preferred but not required.
  • Highly energetic and motivated individual.
  • Ability to take initiative and work with little direction.
  • Excellent interpersonal and communication skills with a strong customer/client focus.
  • Strong problem-solving skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to shift and manage multiple priorities.
  • Results-driven focus and ability to work through to completion in a timely manner.


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