Guest Services Representative at Turquoise Place

1 week ago


Orange Beach, Alabama, United States Spectrum Resorts Full time
GUEST SERVICES REPRESENTATIVE AT TURQUOISE PLACE

As a Guest Services Representative, you will play a crucial role in delivering an exceptional first impression of our premier hospitality services. We seek passionate individuals who are dedicated to providing guests with unparalleled customer care by warmly welcoming them to our resort and offering essential information for a memorable stay. Your responsibilities will encompass managing guest check-ins and check-outs, addressing inquiries about the resort, and ensuring overall guest satisfaction through prompt and courteous service.

Key Responsibilities:
  • Prepare guest arrival details, including key packets and relevant information.
  • Facilitate the check-in and check-out processes while sharing insights about the resort and surrounding area.
  • Assist guests in resolving any issues or concerns they may encounter.
  • Handle incoming calls and respond to guest inquiries regarding reservations.
  • Perform additional tasks as required to support the front desk operations.
Essential Qualifications:
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office applications and capable of learning specific property management systems.
  • Self-driven with the ability to collaborate effectively within a team.
  • Outstanding guest service and problem-solving abilities.
  • Previous experience in a front desk role is advantageous.
Physical Demands:
  • Ability to stand or walk for the duration of the shift.
  • Capability to bend, kneel, and stoop as needed.
  • Must be able to lift and move items weighing up to 25 lbs.
Compensation: $14.00 per hour

At Spectrum Resorts, we prioritize teamwork, family values, and mutual support. This is the essence of our culture.

Are you aligned with these values? If so, you might find a fitting opportunity within our family of resorts.

Spectrum Resorts is comprised of team members who aspire to positively impact both their colleagues and the families we serve each year. Together, we are transforming the beach vacation experience into a time for families to unwind, rejuvenate, and reconnect. We are committed to innovation in our industry, fostering career aspirations, and celebrating collective achievements.

Interested in discovering what it means to be a valued team member at Spectrum Resorts? Hear from our team about their experiences.

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