Night Auditor

3 days ago


Orange Beach, Alabama, United States ORANGE BEACH FAIRFIELD INN & SUITES Full time
Job Summary

A & R Hospitality Group is seeking a skilled Night Auditor to provide exceptional customer service and maintain a positive attitude in a fast-paced hotel environment.

Key Responsibilities
  • Provide outstanding customer service to hotel guests and clients
  • Check in arriving guests and check out departing guests
  • Make reservations for guests arriving on the same day or future dates
  • Answer incoming phone calls and respond to guest inquiries or requests
  • Perform brand required tasks within the property's front desk system to process the hotel's nightly audit
Requirements
  • Always maintain a professional appearance
  • Register all incoming guests and ensure all pertinent information is obtained
  • Assist in other departments as needed
  • Address and resolve guest complaints in a timely manner
  • Block incoming reservations based on guest requests and room availability
  • Block arriving reservations of all groups
  • Maintain cleanliness of the back office and front desk area
  • Anticipate guest needs to have superior guest service
  • Maintain confidentiality and security of proprietary company information and guest information
  • Perform a nightly audit according to brand and A&R standards
Benefits
  • Competitive pay
  • Paid vacation time
  • Hotel discounts
  • Employee Assistance Program
  • Paid training
  • Medical/Dental/Vision Insurance
  • Supplemental Insurance Available
  • Free Teladoc
Equal Employment Opportunity

A & R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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