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Front Desk Associate

2 months ago


Atlantic Beach, North Carolina, United States Blue Water Hospitality Group, LLC Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Blue Water Hospitality Group, LLC. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations and check-in/check-out processes, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Efficiently manage front desk operations, including handling reservations, check-in/check-out processes, and site charges or rental fees.
  • Communication: Utilize excellent communication skills to interact with guests, colleagues, and management, ensuring a positive and professional experience.
  • Teamwork: Collaborate with the concierge department to provide helpful and supportive guest relations, including directing guests, answering questions, and making arrangements to support their stay.
  • Administrative Tasks: Perform administrative tasks, including following daily procedures for opening and closing the guest service center, ensuring a clean and orderly environment, and handling cash and credit transactions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-3 years of experience in a hotel front desk, reservations, or guest services role.
  • Skills: Strong attention to detail, excellent communication skills, ability to work in a fast-paced environment, and proficiency in hotel PMS systems.
  • Personal Qualities: Pleasant demeanor, welcoming voice, and ability to multi-task and remain calm under pressure.
What We Offer
  • Opportunity for Career Growth: We offer a career path in hospitality and related fields, with opportunities for advancement and professional development.
  • Competitive Compensation: We offer competitive compensation and benefits packages to our team members.
  • Collaborative Work Environment: We foster a collaborative and supportive work environment, where team members can grow and thrive.
Physical Requirements

This role requires standing for long periods, using a computer and various systems, and interacting with guests and colleagues in a fast-paced environment.