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Nighttime Guest Services Representative

2 months ago

Orange Beach, Alabama, United States ORANGE BEACH FAIRFIELD INN & SUITES Full time


Join Our Team at Orange Beach Fairfield Inn & Suites:
We are seeking a dedicated Night Auditor who excels in delivering exceptional customer service while maintaining a friendly demeanor.



About Orange Beach Fairfield Inn & Suites:

As a part of a well-established hospitality group, we pride ourselves on providing a welcoming environment for our guests. Our hotel is committed to upholding high standards of service and comfort.

The Night Auditor plays a crucial role at the front desk, ensuring a seamless experience for our guests. Responsibilities include greeting and checking in new arrivals, as well as assisting departing guests.

The ideal candidate will demonstrate excellent customer service skills, handle reservations for same-day and future guests, manage incoming phone calls, and address any inquiries or requests from guests.

Key Responsibilities:

  • Maintain a professional appearance at all times.
  • Register all incoming guests and collect necessary information.
  • Assist in various departments as required.
  • Promptly address and resolve guest complaints.
  • Manage incoming reservations based on guest preferences and room availability.
  • Ensure cleanliness of the front desk and back office areas.
  • Anticipate guest needs to provide superior service.
  • Safeguard confidentiality of company and guest information.
  • Conduct nightly audits in accordance with company standards.

Benefits Offered:
  • Competitive compensation.
  • Paid vacation time.
  • Discounts on hotel stays.
  • Employee Assistance Program.
  • Comprehensive training.
  • Medical, Dental, and Vision Insurance.
  • Optional Supplemental Insurance.
  • Access to free telehealth services.


Orange Beach Fairfield Inn & Suites is committed to creating a diverse environment and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind and strive to ensure a respectful workplace for all.


This policy applies to all aspects of employment, including recruitment, hiring, promotion, and training.