Insurance Relationship Manager

6 days ago


Greenwood, Mississippi, United States Hart Kittle Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with customers, respond to their inquiries, and follow up as needed to ensure their needs are met.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to customers, addressing their questions and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Consultation: Use a customer-focused, needs-based review process to educate customers about insurance options, helping them make informed decisions that meet their needs.
  • Communication and Collaboration: Utilize exemplary communication skills to efficiently meet the needs of customers, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Dedication to Customer Service: A strong commitment to delivering exceptional customer service and building long-term relationships.
  • Effective Communication: Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to think critically to resolve customer inquiries and concerns.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within our office.
  • Benefits Package: Paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience.


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