Relationship Banker

Financial Center First Credit Union has a Vision of inspiring financial wellness - and our Relationship Bankers inspire our members everyday

Our guiding Values are important at Financial Center First Credit Union. We Care, Listen, Learn, Solve and Act - all with the goal of providing excellent service to our members. Here is how our Relationship Bankers put these Values into action: They CARE about deepening member relationships and developing new ones. They LISTEN to each member so they can LEARN about the member's needs, goals and dreams. They assist the member to SOLVE issues and obstacles, and most importantly they ACT by meeting our members where they are with the most beneficial products and services. Through these values, we fulfil our vision of inspiring financial wellness.

Do you have desire to inspire?

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TITLE: Relationship Banker, on-site

REPORTS TO: Branch Manager

DEPARTMENT: Retail Operations, Southern Market

PAY: Hourly rate, plus Monthly Incentive Bonus program

FLSA STATUS: Non-Exempt

SUMMARY: This role is responsible for building and maintaining member relationships. Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial goals, all whilst providing an exceptional member experience.

ESSENTIAL DUTIES:

• Proactively identify opportunities to grow and deepen member relationships through outbound/inbound calls, pre-set appointments, branch traffic, disciplined sales process, follow-up, sourcing referrals from members, credit union employees and partners.
• Process consumer loan requests; provide all necessary loan product information, accurately complete loan application, accurately disburse loan according to requirements, cross sell additional products and services, meeting time and accuracy requirements
• Provide general financial literacy principles regarding savings plans and preparation of realistic personal budgets
• Responsible for recommending or referring all Credit Union and CUSO products and services to members, that will benefit the member’s financial life
• Process new account requests and provide all necessary product information. Accurately complete account application and all related documents. Assess financial lifestyle and needs of the member with a focus on offering additional Credit Union and CUSO products, that will benefit the member’s financial life
• Educates members on electronic and automated service options
• Adheres at all times to applicable policies, including, check cashing, identification and security
• Participate in community events supported by the Credit Union
• Provide excellent customer service
• Performs other special projects and tasks as requested by supervisor.

REQUIRED BACKGROUND:

• Two years successful sales and service experience at a financial institution or equivalent
• High school diploma or GED

• Possess and demonstrate strong sales skills and achieving assigned sales goals
• Must feel comfortable working in a high volume/traffic environment
• Must be able to understand and explain products and services, loan policy and procedures within 90 days

• Must be able to achieve proficiency on relevant Credit Union systems within 90 days

• Proficient in Microsoft Office
• Must be accurate and attentive to details. Be professional and courteous, neat in appearance and patient in dealing with the members and other employees
• Must have average knowledge of fundamental arithmetic
• Should have basic knowledge of and skills in using a computer, calculator and other standard office equipment. Must also be able to work in a Windows based environment on a PC
• Bilingual in English and Spanish is a plus

WORK ENVIRONMENT: The work requires physical mobility within the general work area, prolonged standing within a fairly small work area, and long periods of intense concentration, continual communication with members, repetitive tasks and a high level of attention to security.