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Client Success Manager

4 weeks ago

Cambridge, Massachusetts, United States Zeeba Automotive Group Inc Full time
Job Summary

We are seeking a highly motivated and organized Client Success Manager to join our team at Zeeba Automotive Group Inc. The ideal candidate will have 3-5 years of experience in account management, customer experience, or business development, with a strong background in the vehicle rental industry.

The Client Success Manager will be responsible for developing account management strategies, executing day-to-day requests, and conducting outreach communications to clients. They will also manage client contracts, maintain rental agreements, and ensure client compliance with terms outlined in their agreements.

The successful candidate will have excellent organizational skills, strong attention to detail, and exceptional verbal and written communication skills. They will be able to work in a fast-paced environment, think critically, and be willing to start from scratch in a rapidly growing environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Key Responsibilities
  • Develop account management strategies to drive client growth and satisfaction
  • Execute day-to-day requests and activities in accordance with company policies and priorities
  • Conduct outreach communications to clients to proactively address issues and requests
  • Manage client contracts and rental agreements, ensuring compliance with terms and conditions
  • Collaborate with internal teams to refine and develop processes to best serve clients
Requirements
  • 3-5 years of experience in account management, customer experience, or business development
  • Strong background in the vehicle rental industry (a plus)
  • Excellent organizational skills, attention to detail, and communication skills
  • Ability to work in a fast-paced environment and think critically
  • Willingness to start from scratch in a rapidly growing environment