Case Manager
4 weeks ago
This position supports two programs: case management for the Families Moving Forward (FMF) program and assisting clients with applying for rental assistance funds administered by Just A Start for our Housing Resources program.
Key Responsibilities- Be a dedicated Mobility Mentor for up to 15 participants.
- Meet with each participant at least monthly. Some meetings will be at participant homes or out in the community.
- Maintain contact with participants in between in-person meetings to keep them on track toward their goals.
- Assist participants in regular assessments of their strengths and needs to determine where they are on the Bridge and to set goals for themselves based on their long-term vision for their families.
- Assist participants in overcoming barriers through problem solving, conflict resolution, providing support, and motivational coaching.
- With program team, plan, organize and lead 6 evening meetings per year with all the FMF participants around educational topics and peer support.
- Follow a monitoring and evaluation framework to assess the success of the program.
- Enter data and keep records in Salesforce.
- Complete and maintain client files by reviewing paperwork; collecting documentation from clients, property owners, and advocates; and maintaining a caseload of program participants.
- Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions into appropriate files or data collection tools and software platforms as required.
- Systematize client intake, application, documentation requirements and service delivery to provide homeless prevention financial assistance services for at risk tenants in a timely manner.
- Maintain compliance with grant and funding requirements and regulations.
- Demonstrated ability to work collaboratively with participants to maximize self-determination.
- Understanding of coaching and mentoring practices and skills.
- Cultural competency and ability to establish effective professional relationships with diverse group of participants. Sensitive to the factors affecting people who are low-income.
- Experience in delivering strength-based and trauma-informed services.
- Excellent conflict resolution skills and group facilitation skills.
- Excellent problem solving and people skills.
- Excellent organizational skills.
- Excellent oral and written communication skills.
- Strong Microsoft Office skills and ability to learn Salesforce database system.
- BS/BA preferred and a minimum of 1 - 3 years in case management/ coaching/ or social services role. Equivalent work or lived experience, along with demonstrated skills, will be considered.
- Bi-lingual in Spanish, Haitian Creole, Portuguese, Bengali, Hindi, or Amharic preferred.
- Experience in case management or intake and assessment with households at risk of homelessness.
- Knowledge and experience with resources for low-income and/or homeless individuals and families.
- This is a 37.5 hour per week hybrid remote/in-the-office position that is required to be in person at least 3 days per week.
- This position helps create and maintain a welcoming, caring, and learning culture. There will be opportunities to lead and/or participate in community-building efforts across the organization and contribute to dialogues about and across differences in identity, and regarding cultural barriers, racial bias, and workplace norms and expectations.
- All employees and long-term consultants are required to be fully vaccinated and follow the organization's established protocols regarding COVID.
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