Customer Success Manager

4 weeks ago

Cambridge, Massachusetts, United States Dolead Full time
Drive Client Success and Growth with Dolead

We are a global leader in Lead Generation, powering the growth of 200 clients across 15 countries in Europe & North America. Our team of 90+ experts, representing 13 nationalities, works remotely and in our offices in France and the US. We collaborate with clients' marketing and sales teams to drive their growth. Our platform runs paid marketing campaigns faster, integrates customer data with confidence, and generates sales-ready leads at a fixed cost per lead.

Key Responsibilities:
  • Develop and Nurture Client Relationships: Build and maintain strong relationships with key stakeholders and decision-makers to ensure long-term client satisfaction and retention.
  • Analyze Client Needs and Market Trends: Utilize data and industry knowledge to understand client needs, identify opportunities for upselling or cross-selling, and stay ahead of market trends to offer relevant solutions.
  • Execute Strategic Account Plans: Create and implement tailored account plans that align with client objectives and company goals. Set clear targets and strategies for growth and track progress to ensure successful outcomes.
  • Manage Sales Pipeline and Forecasting: Oversee the sales pipeline for assigned accounts, ensuring timely follow-up on opportunities and accurate forecasting. Monitor key performance metrics to drive performance and achieve revenue targets.
  • Collaborate with Internal Teams: Work closely with sales, marketing, and product teams to ensure alignment on client needs and deliver effective solutions. Provide feedback to improve product offerings and enhance the client experience.
  • Negotiate and Close Deals: Lead contract negotiations and close sales deals in alignment with client requirements and company policies. Ensure smooth transition from sales to implementation and ongoing support.
  • Monitor and Report on Performance: Track account performance, measure success against goals, and report on key metrics and achievements. Use insights to refine strategies and drive continuous improvement.
  • Resolve Issues and Provide Support: Address and resolve any issues or challenges that arise, ensuring client satisfaction and maintaining a positive relationship. Provide ongoing support and guidance to help clients achieve their objectives.
  • Stay Informed on Industry Developments: Continuously update knowledge of industry trends, competitor activities, and best practices to offer innovative solutions and maintain a competitive edge.
Requirements:
  • 4+ years of experience in Account Management or Customer Success roles
  • A strong sales mindset, with solid negotiation skills
  • An understanding of the digital marketing landscape - Google Ads, Meta, TikTok, etc
  • Comfortable presenting to clients on a regular basis
  • Self-motivated, proactive, and take initiative to achieve goals
  • Fluent in English
Interview Process:
  • Screening call with Yasmina (Talent Acquisition)
  • Interview with Jon - Hiring Manager
  • Case study interview with Jon & Matt (Head of Sales)
What We Offer:
  • Healthcare: AETNA - individual & family medical, dental, and vision plan & retirement Plan
  • Holidays: Flexible vacation time to promote a healthy work-life balance
  • Flexible remote policy: up to 2-4 days/week (if you're based in the Greater Boston area)
  • Multicultural environment: +13 nationalities globally
  • Culture: Fun company and team events

Dolead is committed to equality and opportunity for all candidates. All applications received are considered regardless of racial and ethnic origin, opinions or beliefs, gender, sexual orientation, health, or disability.

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Schrödinger Full time

    We're seeking a highly skilled Customer Success Manager to join our Enterprise Informatics team at Schrödinger. As a key member of our team, you'll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long-term successful adoption.As the bi-directional voice for our customers, you'll...

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Automata LLC Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Automata LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring our customers achieve their goals with our LINQ platform.Key Responsibilities:Manage customer projects from contract...

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States QCSS Health Full time

    Customer Success ManagerAt QCSS Health, we are seeking a highly skilled Customer Success Manager to support our Managed Care and Community-based healthcare clients. This exciting opportunity will enable you to work closely with health care insurers and providers to improve health care outcomes for vulnerable populations.Key Responsibilities:Develop a deep...

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Verve, Inc. Full time

    Job DescriptionAbout VerveVerve is a pioneering company that specializes in wearable solutions designed to empower individuals in their daily lives. Our mission is to create innovative products that enhance performance, reduce fatigue, and mitigate the risk of injury.We are seeking an experienced and talented individual to drive our commercialization and...

  • Senior Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States proton Full time

    About Us:Proton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring this industry into the modern age, and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.In 2022, we raised a $20M Series A backed by Felicis Ventures and...

  • Success Enablement Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Cartwheel Full time

    Customer Success Role at CartwheelCartwheel is an early-stage startup building technology-enabled mental health services that put schools at the center. We're looking for a mission-driven Customer Success Strategist to join our team and help us tackle the student mental health crisis.As a Customer Success Strategist, you will work closely with our School...

  • Success Enablement Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Cartwheel Full time

    About the RoleAs the Success Enablement Manager at Cartwheel, you will play a critical role in building scalable processes, tools, and content that support the customer lifecycle from onboarding through renewal. This will empower both customers and internal teams to deliver a seamless experience.Key ResponsibilitiesDevelop and implement scalable systems,...

  • Customer Service Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Public Storage Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily storage unit inspections, and ensuring that our customers are satisfied with their storage experience.Key...

  • Customer Experience Enablement Lead

    4 weeks ago

    Cambridge, Massachusetts, United States Takeda Full time

    About the RoleThe Customer Experience Enablement Lead will sit within the Digital and Technology (DD&T) organization and support the OBU (Organization Business Unit) team. This role will be the single point of accountability for thought partnership, solution design, and overseeing delivery across all delivery partners (Internal, External, and Specialized...

  • Customer Experience Enablement Lead

    4 weeks ago

    Cambridge, Massachusetts, United States Takeda Pharmaceutical Company Ltd Full time

    Job DescriptionJob Title: Customer Experience Enablement LeadJob Summary: We are seeking a highly skilled Customer Experience Enablement Lead to join our team at Takeda Pharmaceutical Company Ltd. The successful candidate will be responsible for driving the planning, design, development, testing, and release of global products on the Enterprise Platform.Key...

  • Customer Service and Storage Operations Manager

    3 weeks ago

    Cambridge, Massachusetts, United States Public Storage Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for managing the day-to-day operations of our self-storage facilities, including customer service, sales, and facility maintenance.Key Responsibilities:Customer Service:...

  • Customer Service and Storage Operations Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Storage Operations Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage operations, and ensuring a positive experience for our customers.Key ResponsibilitiesAssess...

  • Customer Experience Enablement Lead

    4 weeks ago

    Cambridge, Massachusetts, United States Takeda Full time

    Job DescriptionAs a Customer Experience Enablement Lead at Takeda, you will be responsible for driving the planning, design, development, testing, and release of global products through our Customer Experience Enterprise Platform. This role requires a deep understanding of customer needs, technical expertise, and strong leadership skills to enable the...

  • Bilingual Customer Service Representative

    1 month ago

    Cambridge, Massachusetts, United States Peak Support LLC Full time

    About Peak Support LLCPeak Support LLC is a dynamic and fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-CertifiedTM company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience.We offer:Competitive...

  • Branch Manager III

    4 weeks ago

    Cambridge, Massachusetts, United States Eastern Bank Full time

    Job DescriptionJob Title: Branch Manager IIIJob Summary:We are seeking a highly skilled and experienced Branch Manager III to lead our retail banking office. The successful candidate will be responsible for managing the daily operations of the branch, ensuring superior customer service levels, and promoting the bank's products and services.Key...

  • Senior Project Manager

    4 weeks ago

    Cambridge, Massachusetts, United States InterSystems Full time

    The Technical Project Manager role at InterSystems is a critical position that requires a unique blend of technical expertise, business acumen, and leadership skills. The successful candidate will be responsible for the overall success of the implementation, ensuring that all aspects of the project are completed on time, within budget, and to the required...

  • Customer Service Representative

    4 weeks ago

    Cambridge, Massachusetts, United States Anthropologie Full time

    Key Responsibilities:As a Sales Associate at Anthropologie, you will be responsible for driving sales through exceptional customer service. This includes initiating conversations, sharing product knowledge, and acting as a brand representative reflective of the company values.Key Skills: Utilize technology to stay informed on company priorities and...

  • Program Manager I

    3 weeks ago

    Cambridge, Massachusetts, United States Draper Labs Full time

    Job Description Summary: The Draper team is chartered with supporting the Nation's most challenging problems by providing an iterative and agile approach to innovative and creative technical solutions within compressed timelines and driving leading edge technology development efforts to support future mission needs.This role will support a large...

  • Product Manager II

    4 weeks ago

    Cambridge, Massachusetts, United States Alpha Numeric Full time

    Product Manager II - Search PlatformWe are seeking an accomplished Product Manager II for our Search Platform & Products, a subset of our Data and Knowledge Platform.In this role, you will be responsible for refining and executing the product roadmap of our Search Platform & Products to meet customer needs.You will collaborate closely with users & leaders...

  • Senior Project Manager

    4 weeks ago

    Cambridge, Massachusetts, United States InterSystems Full time

    Job DescriptionThe Technical Project Manager role is a critical position within InterSystems, responsible for ensuring the successful implementation of projects. This individual will be accountable for the overall project strategy, defining roles and responsibilities, and coordinating all steps and tasks to ensure timely completion.Key...