Success Enablement Manager

4 weeks ago


Cambridge, Massachusetts, United States Cartwheel Full time

About the Role

As the Success Enablement Manager at Cartwheel, you will play a critical role in building scalable processes, tools, and content that support the customer lifecycle from onboarding through renewal. This will empower both customers and internal teams to deliver a seamless experience.

Key Responsibilities

  • Develop and implement scalable systems, tools, and processes to streamline the post-sales customer lifecycle.
  • Collaborate with Program Managers (CSMs) and cross-functional teams to improve customer experiences and drive consistent delivery.
  • Partner with the Success team to gather feedback, create streamlined handoff processes from sales to success, and ensure smooth ongoing support.
  • Drive the adoption and effectiveness of Success tools like CRM and customer communication platforms.

Requirements

  • 3+ years of experience in customer success, enablement, or operations, plus 5+ years in education, education technology, and/or health technology.
  • Experience developing scalable customer success processes and implementing systems from scratch.
  • Strong analytical and problem-solving skills, with the ability to use data and feedback to guide decision-making.
  • Excellent communication and interpersonal skills, with the ability to clearly articulate processes, strategies, and needs across teams.

Why You'll Love Cartwheel

  • Competitive compensation package, including salary range of $90,000 to $105,000.
  • Meaningful equity ownership stake.
  • Flexible paid time off.
  • 100% remote work arrangement with quarterly team meetups.
  • 401K with employer match.

About Cartwheel

Cartwheel is an early-stage startup building technology-enabled mental health services that put schools at the center. We see our role as supporting on-campus counselors, psychologists, and school social workers who see kids every day. Instead of going around them, we collaborate with them to provide earlier intervention, higher student and family engagement in care, and better coordination among the trusted adults in a student's life.

Join Our Mission

At Cartwheel, we're passionate about providing customers with a seamless experience and are driven by the challenge of building something impactful from the ground up. If you're ready to help us build a customer success program from the ground up and thrive in a startup environment, we'd love to hear from you.



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