Senior Customer Success Manager
4 weeks ago
Proton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring this industry into the modern age, and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.
In 2022, we raised a $20M Series A backed by Felicis Ventures and Battery Ventures. This year, we're laser-focused on driving customer growth.
The Role:
We are seeking a Senior Customer Success Manager to work with our customers who have adopted Proton's AI-powered CRM. As the face and voice of Proton, you will build credibility as an advisor and connector, ensuring customers continue getting value from their investment.
This is a hybrid role based in the greater Boston area, with 10+ times per year travel to visit customer accounts.
Key Responsibilities:
- Develop relationships with customers, becoming multi-threaded within accounts to ensure each level understands the benefits and results of using Proton.
- Maximize customer value by serving as a trusted advisor, understanding the customer's business, strategy, and goals, and articulating how our product fits into their broader ecosystem.
- Execute strategic account plans, developing and implementing comprehensive account plans tailored to the unique needs and goals of each customer.
- Drive adoption by ensuring customers are fully leveraging our product's capabilities to meet their business objectives.
- Identify cross-sell and upsell opportunities, proactively seeking ways to expand Proton's footprint within customer organizations.
Requirements:
- 5+ years experience in a Customer Success role, preferably in an enterprise software environment.
- Proven track record of managing and growing complex customer relationships.
- Ability to think strategically while managing day-to-day account activities.
- Excellent communication and relationship-building skills.
- Experience at an early-stage startup strongly preferred.
Benefits:
- Competitive Salaries + Company Stock Options.
- Unlimited PTO + 10 Company Paid Holidays.
- 401k with Employer Contribution.
- Medical, Dental, and Vision Insurance.
- 12 Weeks Fully Paid Parental Leave.
- Biannual Company Paid Off-sites.
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