Customer Service Specialist

1 week ago


Salem, Oregon, United States Harris Heating, Plumbing, Air & Electric Full time
Harris Plumbing, Heating, Air, & Electrical is expanding its operations

Benefits Include:

  • Comprehensive Medical, Dental, and Vision coverage
  • Supplemental insurance options
  • Retirement savings plan with 401k
  • Paid training and continuous professional development
  • Employee recognition programs and events
  • Hourly wage plus additional incentive opportunities

THE ROLE:

Become a vital part of our organization where your contributions will significantly influence our success from the outset. We value exceptional customer service and recognize those who excel in delivering it. This is not your typical job; it’s a dynamic environment that stands apart from conventional call centers.

OUR MISSION:

As a department, we strive to balance hard work with enjoyment, ensuring we 'book the call' and achieve success daily.

KEY RESPONSIBILITIES:

  • Deliver outstanding customer service consistently, as our existence relies on assisting others.
  • Accurately document client details and transform incoming inquiries into scheduled appointments.
  • Take pride in the quality of your contributions.
  • Engage with clients through various communication channels, including live chat and email.
  • Enhance client satisfaction through proactive outreach and feedback management.
  • Contribute ideas to enhance processes and elevate the customer experience.
  • Own the client satisfaction journey from initiation to completion.
  • Maintain a positive attitude and embrace opportunities for growth.

QUALIFICATIONS:

  • Excellent verbal and written communication abilities.
  • Proficient typing skills and adaptability to new software.
  • Strong attention to detail and commitment to accuracy.
  • Self-driven individual who thrives in a team-oriented environment.
  • Positive, enthusiastic, and customer-focused mindset.
  • Effective problem-solving skills and a collaborative spirit.

Job Type: Full-time

Experience Level:

  • Minimum of 1 year in customer service preferred.

Work Setting:

  • In-person environment.


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