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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at People's Bank of Commerce. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our customers, while also promoting our bank's products and services.
Key Responsibilities- Customer Service: Provide prompt and professional service to customers in person or by telephone, ensuring that their needs are met and exceeded.
- Cash Handling: Process all monetary transactions for customers, including deposits, withdrawals, loan payments, and check cashing, while maintaining accuracy and adhering to bank standards.
- Security and Compliance: Maintain the security of cash drawers, assigned keys, and negotiable items, and adhere to bank policies and procedures to ensure compliance with federal and state laws and regulations.
- Product and Service Education: Provide education and support to customers on our bank's products and services, including deposit products, loans, and other financial services.
- Teamwork and Communication: Work collaboratively with other team members to achieve branch goals and objectives, and communicate effectively with customers and colleagues to ensure seamless service delivery.
- Education and Experience: High school diploma or equivalent required; minimum of 1 year experience in cash handling and customer service preferred.
- Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a team environment, and proficiency in Microsoft Office applications.
We offer a competitive benefits package, including salary, 401(k), Employee Stock Ownership Plan (ESOP), and health, dental, vision, and life insurance coverage. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
