Customer Service Specialist

2 weeks ago

Salem, Oregon, United States Northwest Credit Union Association Full time

Position: Call Center Representative (Support Center)

Company: Northwest Community Credit Union

At Northwest Community Credit Union, we prioritize creating a supportive atmosphere for our employees, fostering both personal and professional growth.

We take pride in our longstanding commitment to delivering exceptional care to our members and the community.

Work Environment: In-Person

Employment Type: Full-time, Regular, Non-Exempt

Compensation: $19.73 – $29.59/hour, based on experience and qualifications.

Role Overview: We are seeking a Call Center Representative/Member Connect Service Specialist to enhance our service culture by actively promoting our range of products and services while addressing member needs through phone and electronic channels.

This role serves as a vital link between members and the credit union, providing guidance on financial matters and advocating for our credit union's values and objectives.

Key Responsibilities:

  • Deliver outstanding customer service efficiently and accurately to members and potential members through various communication channels.
  • Process member transactions, provide information about credit union policies, and clarify membership eligibility.
  • Facilitate the opening of new accounts and other essential member services while identifying additional needs and referring them to the appropriate resources.
  • Resolve member inquiries and issues by researching solutions or connecting them with the right department.
  • Ensure member account security by adhering to all established security protocols.
  • Meet and comply with Member Service Standards and internal policies.
  • Complete Customer Service Skills training and achieve Member Connect Certification.
  • Perform other duties as assigned.

Qualifications:

Experience: Previous experience in a sales or customer service role, ideally within a credit union or financial institution.

Education: High school diploma (or GED equivalent) is required; coursework related to finance is advantageous.

Skills:

  • Effective communication skills with members and colleagues in a professional manner.
  • Ability to prioritize tasks to promptly address member requests while meeting deadlines.
  • Interpret and convey credit union policies and procedures clearly to members and non-members.
  • Identify and communicate suitable products and services to meet diverse financial needs.
  • Collaborate effectively with team members and various departments.
  • Proficient in office equipment, basic computer applications, and data processing.
  • Time management skills to ensure efficient workflow.
  • Adaptability to changes in organizational processes and systems.

Benefits:

This position qualifies for our comprehensive group welfare benefits program starting the first of the month following your employment date. Benefits include:

  • Medical, dental, vision, and life insurance coverage.
  • Basic Life/Accidental Death & Dismemberment Insurance, Long-Term Disability, and Travel Accident Coverage at no cost to employees.
  • Shared cost for Medical Insurance, including Dental and Vision.
  • Optional voluntary coverage for Life/AD&D, Short-Term Disability, and AFLAC.
  • Flexible Spending (FSA), Dependent Care (DCA), and Health Savings Accounts (HSA) for eligible healthcare and dependent care expenses.
  • Accrual of vacation and sick leave, along with paid holidays and self-care time.

Equal Opportunity Employer: We are committed to equal employment opportunities for all qualified applicants without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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