Customer Service Representative

20 hours ago


Salem, Oregon, United States City of Salem Full time

Make a Difference with the City of Salem

The City of Salem is seeking a full-time Customer Service Specialist to join our Customer Service Center team within the Enterprise Services Department. As a key member of our team, you will serve as the point of contact and provide exceptional customer service to our citizens and stakeholders.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve customer issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Stay up-to-date on city services and policies to provide accurate information to customers

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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