Customer Service Representative
20 hours ago
Make a Difference with the City of Salem
The City of Salem is seeking a full-time Customer Service Specialist to join our Customer Service Center team within the Enterprise Services Department. As a key member of our team, you will serve as the point of contact and provide exceptional customer service to our citizens and stakeholders.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns
- Resolve customer issues in a professional and courteous manner
- Collaborate with internal teams to ensure seamless service delivery
- Stay up-to-date on city services and policies to provide accurate information to customers
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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