Customer Service Specialist

2 weeks ago


Salem, Oregon, United States Harris Heating, Plumbing, Air & Electric Full time
Harris Plumbing, Heating, Air, & Electrical is expanding its operations

Benefits Include:

  • Comprehensive Medical, Dental, and Vision coverage
  • Additional Supplemental Insurance options
  • 401k Retirement Plan
  • Paid training and continuous coaching
  • Employee recognition programs and events
  • Hourly wages with additional incentive opportunities

THE ROLE:

Become a key player in our organization where your contributions will directly influence our success. We pride ourselves on delivering exceptional customer service, and your efforts will be acknowledged and rewarded. This position offers a dynamic work environment that breaks the mold of traditional roles.

OUR MISSION:

Our department is dedicated to a culture of hard work and enjoyment, striving to excel in every interaction.

KEY RESPONSIBILITIES:

  • Deliver outstanding customer service consistently, as our existence relies on helping others.
  • Accurately document client details and convert incoming inquiries into scheduled appointments.
  • Maintain high standards in the quality of your work.
  • Engage with clients through various communication channels, including live chat and email.
  • Enhance client satisfaction through follow-ups and thoughtful responses.
  • Contribute ideas to enhance processes and improve the customer experience.
  • Take responsibility for client satisfaction throughout the entire process.
  • Exhibit a positive attitude and a willingness to learn and develop.

QUALIFICATIONS:

  • Excellent verbal and written communication abilities.
  • Proficient typing skills and adaptability to new software.
  • Strong attention to detail and accuracy.
  • Self-driven individual who values teamwork.
  • Positive, enthusiastic, and customer-focused approach.
  • Effective problem-solving skills and collaborative mindset.

Job Type: Full-time

Benefits:

  • 401(k) Plan
  • 401(k) Matching
  • Dental Coverage
  • Health Insurance
  • Paid Time Off
  • Vision Coverage

Experience Level:

  • 1 year preferred in Customer Service

Shift:

  • 8-hour shift

Work Setting:

  • In-person


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