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Automotive Service Specialist

2 months ago

Salem, Oregon, United States Lithia Motors Full time
Dealership:
L0242 Honda of Salem

Honda of Salem

Lithia & Driveway (NYSE:LAD) is recognized as the largest automotive retailer in the United States and has been awarded as a top workplace.

We are a rapidly expanding organization listed on the Fortune 500 (#140) with over 330 dealerships globally, representing more than 50 brands across three countries.

Our commitment lies in the growth of our company and the development of our team members.

Service Specialist

The Service Specialist is tasked with executing automotive repairs and maintenance in alignment with dealership and manufacturer standards. This role requires the ability to swiftly and accurately diagnose and resolve various automotive issues. The Service Specialist collaborates with all service staff and management to ensure customer satisfaction.

Key Responsibilities
  • Execute tasks as specified on repair orders with precision and efficiency, adhering to Lithia and manufacturer guidelines.
  • Identify the root cause of malfunctions.
  • Complete all work in compliance with safety regulations.
  • Conduct road tests on vehicles to verify the quality of repairs.
  • Accurately log time spent on repairs using company timekeeping methods.
  • Document work performed on repair orders and record testing procedures/results.
  • Maintain an inventory of standard mechanic tools necessary for the job.
  • Return specialized tools to their designated locations.
  • Utilize shop supplies and materials efficiently and economically.
  • Keep a tidy and organized workspace, performing daily cleaning tasks.
  • Ensure that customer vehicles are returned in a clean condition.
  • Complete all required training programs.
  • Obtain and maintain manufacturer and ASE certifications through necessary training.
  • Engage in technical training as directed by management.
  • Review technical bulletins and other assigned publications.
  • Communicate effectively with other dealership personnel to meet customer needs.
  • Report any safety or integrity concerns to management.
  • Adhere to personal grooming and uniform standards as per departmental policies.
  • Arrive at work, take breaks, and leave at scheduled times as designated by management.
Qualifications and Skills
  • Honda Certified Technician with a minimum of 1 year of Honda experience is essential.
  • Experience in a dealership setting is preferred but not mandatory.
  • A valid driver's license is required.
  • Strong sense of urgency.
  • Attention to detail.
  • Excellent communication skills.
  • Competency in performing repairs in areas such as:
    • Lube and Maintenance Services
    • Engine Repair
    • Suspension/Steering Repair
    • Brake Repair
Core Competencies
  • Demonstrates integrity, takes initiative, and adapts to change.
  • Self-motivated, accountable, results-oriented, and follows through on plans.
  • Embraces humility, shares knowledge, seeks continuous learning, and adapts to improve outcomes.
  • Thrives in a team environment, maintains a positive attitude, and embodies company values.
We provide exceptional industry benefits:
  • Competitive compensation.
  • Comprehensive Medical, Dental, and Vision Plans.
  • Paid Holidays and Paid Time Off.
  • Short and Long-Term Disability coverage.
  • Paid Life Insurance.
  • 401(k) Retirement Savings Plan.
  • Employee Stock Purchase Program.
  • Access to the Lithia Learning Center.
  • Vehicle Purchase Discounts.
  • Wellness Programs.
High school diploma or equivalent, and a minimum age of 18 years is required. A valid driver's license and acceptable driving record are necessary for certain roles. We maintain a drug-free workplace and are committed to equal employment opportunities for all individuals.