Service Coordination Specialist

2 weeks ago

Salem, Oregon, United States Nextech Full time
Overview

Become a part of the leading team in the HVAC/R industry at Nextech and take the next step in your professional journey. With over three decades of excellence, we have established our reputation on the principles of Quality, Value, and Integrity, creating lasting relationships with a multitude of satisfied clients. As the largest HVAC/R service provider in America, Nextech stands out with a workforce of over 2,000 dedicated professionals nationwide.

As we expand, we are devoted to providing an outstanding work environment for our employees, offering numerous opportunities for growth and advancement. If you are committed to quality service, integrity, and hard work, we invite you to join our team. Nextech enjoys exceptional ratings on various platforms, making it the top choice for HVAC professionals. Elevate your career by becoming a part of Nextech today.

Role: The Service Coordination Specialist will be tasked with effectively communicating customer requirements and service histories to field personnel. This role involves dispatching technicians across the designated areas and maintaining the database in accordance with company policies and procedures. The candidate will also ensure the productivity of field staff and provide essential support and communication to both internal and external stakeholders.

Benefits:
  • Comprehensive Health Insurance options, including a FREE employee-only plan
  • Dental, Vision, Accident, Critical Illness, Disability, and Supplemental Life Insurance options
  • FREE life insurance equivalent to your annual salary
  • 401k plan with a 50% match on the first 6% of your contributions
  • 7 paid Holidays
  • 2 paid Personal days
  • 10 paid Vacation days
Minimum Compensation: USD $20.00/Hr. Maximum Compensation: USD $25.00/Hr. Responsibilities:
  • Maintain dispatch boards (both manual and electronic) up-to-date at all times
  • Adhere to the established process flow for managing all customer inquiries
  • Relay necessary information to field staff and management according to company policy
  • Assist field personnel and management with customer and company requirements, ensuring tasks and calls are completed promptly
  • Show respect to all customers and employees
  • Input service performance data and updates for customers
  • Schedule efficiently with RMS support
  • Manage purchasing and PO issuance as required to support operations
  • Clear all new calls and history, then present to the RSM for scheduling approval
  • Verify IVR and check-in/out for all customers with technicians
  • Ensure all technicians receive the necessary parts for service
Qualifications:
  • High urgency to resolve issues
  • Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines
  • Proficient computer skills, especially in Excel
  • Focus on achieving desired outcomes
  • Ability to adapt to a fast-paced environment and tight deadlines
  • Strong attention to detail
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to work effectively in a team setting
  • Demonstrated organization and prioritization skills to manage time effectively
  • Previous experience as a Dispatcher, preferably in the service sector
Physical Requirements:
  • Ability to operate a computer and other office equipment, such as a copier, telephone, and printer.
  • Ability to sit at a computer for extended periods, up to 8 hours.
PandoLogic. Category: , Keywords: Dispatcher

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