Guest Room Cleaning Specialist
2 weeks ago
POSITION OBJECTIVE:
The Room Care Specialist is tasked with maintaining the cleanliness and orderliness of guest accommodations, adhering to the highest standards of luxury service. This role involves reporting any maintenance issues promptly and addressing guest inquiries and requests with professionalism and efficiency.
KEY RESPONSIBILITIES:
PRIMARY DUTIES:
Average
Percent
of Time
50% Perform cleaning duties for assigned rooms/suites, which include: making beds, sanitizing bathrooms, dusting surfaces, vacuuming carpets, and washing windows and tracks. Ensure rooms are reported as clean and ready for guests. Identify and report maintenance issues to uphold hotel standards.
10% Remove soiled linens and towels, along with used amenities from rooms/suites.
10% Restock linens and guest amenities as needed.
10% Check and replenish supplies on the room attendant cart as necessary.
5% Welcome guests with a friendly and sincere greeting.
5% Address special requests from guests, such as providing additional amenities or adjusting service times.
ADDITIONAL FUNCTIONS:
In addition to the primary responsibilities, this position may require performing a variety of supportive tasks, with the distribution of time allocated by the supervisor based on company needs.
- Deliver exceptional customer service to guests, including information about hotel amenities, activities, and local attractions.
- Assist colleagues as needed.
PHYSICAL DEMANDS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Rare
Walking, standing Constant
Climbing stairs Occasional
Crouching/Bending/Stooping Frequent
Pushing/Pulling Constant up to 100 pounds.
Lifting and carrying Frequent up to 50 pounds.
Reaching Frequent
Grasping Frequent
Talking Occasional
Hearing Constant
Near Vision Constant
Far Vision Constant
Smell Constant
Travel Rare
SAFETY CONSIDERATIONS:
Personal Protective Equipment (PPE) may be necessary when performing tasks that pose health or safety risks. The hotel will provide the required PPE, and associates will receive training on its proper use and maintenance. It is the employee's responsibility to report any defective or lost PPE or equipment that does not fit properly to their Manager.
ORGANIZATIONAL STRUCTURE:
Positions reporting directly to this role:
None
QUALIFICATIONS:
EDUCATION:
High School diploma or equivalent preferred but not mandatory.
EXPERIENCE:
6 months to 1 year of experience in housekeeping or janitorial services preferred.
CERTIFICATIONS:
No specific licenses or certifications required.
APPEARANCE:
All employees must maintain a neat, clean, and professional appearance. Specific uniform guidelines will be communicated during the orientation process.
OTHER:
Additional language skills are highly preferred.
Equal Opportunity Employer:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
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