Guest Room Quality Supervisor

2 weeks ago


Chicago, Illinois, United States Crescent Services Full time

At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences, and our team members are the heart of our success. We believe in fostering an environment where you can express your authentic self and thrive in your career journey. Our commitment to your well-being includes comprehensive health and wellness programs, exceptional learning and development opportunities, and travel discounts that inspire your sense of adventure. Join us in a workplace where you truly belong, where we care, and where you can shine brightly.

What We Offer:

  • Comprehensive benefits package for you and your family, including Medical, Dental, Vision, Short-Term and Long-Term Disability, Life Insurance, and Flexible Spending Accounts.
  • 401K matching program to help you secure your financial future.
  • Exclusive discounts at Crescent-managed properties across North America for you and your family, along with Hyatt Branded Hotel Associate Discounts.
  • Access to an Employee Assistance Program for additional support.

Your Responsibilities:

  • Conduct thorough inspections of all areas maintained by the Housekeeping Department, including guest rooms and public spaces, documenting findings on the Housekeeping Inspection Report.
  • Distribute new supplies to Room Attendants for stocking in guest accommodations.
  • Communicate necessary repairs or maintenance needs to the Maintenance Department through work orders or direct communication.
  • Assist the Executive Housekeeper or Assistant Executive Housekeeper in training Room Attendants to enhance performance in identified areas.
  • Support the Executive Housekeeper or Assistant Executive Housekeeper in assigning tasks to Guest Room Attendants based on the Housekeeping Report.
  • Act as the Executive Housekeeper or Assistant Executive Housekeeper during their absence due to days off, illness, or vacation.
  • Participate in cleaning guest rooms or public areas and assist with laundry tasks as needed.
  • Maintain a professional appearance and adhere to uniform standards at all times.
  • Perform additional duties as assigned by management.

Qualifications:

  • Proficient in English communication.
  • Self-motivated with a positive attitude.
  • Exhibit professionalism in appearance and conduct.
  • Ability to communicate effectively with guests.
  • Willingness to assist colleagues and work collaboratively as a team.
  • Capability to lift, carry, or move materials weighing up to 100 lbs.
  • Ability to navigate the building, bend, stoop, and reach to support team members in completing their tasks as necessary.

We are an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals.



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