Guest Room Service Attendant
2 weeks ago
AccorHotels is a prestigious hospitality group known for its commitment to quality service and guest satisfaction. We pride ourselves on creating an environment that fosters personal and professional growth for our team members. Our focus on well-being and vitality is reflected in our initiatives that aim to enhance the work-life balance of our colleagues.
Position Overview
KEY RESPONSIBILITIES:
As a Housekeeping Room Attendant, you will play a vital role in ensuring that our guests enjoy a pristine and inviting atmosphere during their stay. Your responsibilities will include:
- Thoroughly cleaning and maintaining assigned guest rooms to meet established standards, including making beds, sanitizing bathroom fixtures, and vacuuming.
- Respecting guests' privacy and personal belongings.
- Proactively enhancing the guest experience with personalized touches.
- Delivering warm and attentive service to both guests and colleagues.
- Engaging in daily team briefings to align on goals and expectations.
- Participating in scheduled training and development opportunities.
- Adhering to all safety protocols and emergency procedures.
- Assisting with the setup of rollaway beds as required.
- Reporting maintenance issues promptly.
- Returning lost items to the appropriate department.
- Following all hotel policies and service standards diligently.
- Completing any additional tasks as assigned.
- Regularly standing and walking throughout the shift.
- Engaging in bending, kneeling, pushing, and pulling activities.
- Occasionally lifting and carrying items weighing over 50 lbs.
- Occasionally using ladders, stairs, and ramps.
ESSENTIAL SKILLS AND EXPERIENCE:
- Strong ability to anticipate and respond to guest needs with professionalism.
- Detail-oriented with the capacity to manage multiple tasks effectively.
- Dependable and trustworthy.
- Excellent organizational and time management abilities.
- Ability to collaborate effectively with team members with minimal supervision.
- Warm, caring, and supportive demeanor.
WHAT WE OFFER:
- Employee Benefit Card providing discounted rates at AccorHotels globally.
- Access to Learning & Development programs through our Academies.
- Opportunities for career advancement within our organization.
- Chance to contribute to our Corporate Social Responsibility initiatives, including Sustainability and Diversity.
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