Guest Room Specialist

2 weeks ago


Chicago, Illinois, United States The Hongkong and Shanghai Hotels LTD Full time


Join a distinguished and esteemed team at The Hongkong and Shanghai Hotels LTD as a Guest Room Specialist within our Rooms division, dedicated to fulfilling the organization's goals and ensuring an unforgettable experience for our guests.

Be part of a prestigious luxury brand and thrive in a dynamic, fast-paced environment. Enjoy the benefits of sick leave in accordance with local policies.

Key Responsibilities:
  • Oversee the thorough cleaning of all designated guest room floors, ensuring the replenishment of supplies, amenities, and linens according to established standards and training.
  • Maintain a high level of professionalism at all times.
  • Report maintenance concerns to the appropriate personnel and document any lost and found items as per training.
  • Conduct a comprehensive walk-through of rooms to identify any incomplete tasks.
  • Perform floor checks at designated times to ensure the cleanliness of supplies.
  • Be accountable for assigned supplies, keys, and equipment, ensuring their proper return.

General Requirements:
  • Solid understanding of housekeeping equipment and supplies.
  • Able to lift and transport items weighing up to 30 lbs.
  • Willingness to work flexible hours.
  • Ability to perform under pressure and adhere to job-related guidelines.

Benefits Offered:
• 10 vacation days annually
• 9 paid holidays each year
• 5 days of paid sick leave per year
• 5 days of paid leave per year
• Complimentary meals for employees
• Discounted parking options
• Discounted and complimentary room nights at affiliated hotels
• 50% discount at hotel restaurants
• 50% discount on spa services
• 25% discount on spa retail products
• Comprehensive medical, dental, and vision coverage with 80% company contribution
• Complimentary life insurance
• Long-term disability coverage
• Retirement plan with a 5% company match

We look forward to reviewing your application for this opportunity.

About The Hongkong and Shanghai Hotels LTD:
Renowned for its commitment to exceptional hospitality, The Hongkong and Shanghai Hotels LTD is a premier choice for accommodations, celebrations, and corporate events.


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