VP of Customer Success Leadership
5 days ago
**About the Opportunity**
We're seeking an experienced VP of Customer Success to lead our team of professionals dedicated to driving customer satisfaction, expanded revenue opportunities, and Veza's ability to scale quickly.
This role offers a unique opportunity to join a leader in the identity security space and witness your contributions helping to drive that success. Your primary responsibilities will include:
- Developing and managing end-to-end onboarding and customer success processes.
- Owning post-sales customer engagement for delivery of Veza use-cases driving high perceived value for initial deployment and expansions.
- Coaching and guiding teams through all cycles of the customer journey, from onboarding to adoption, retention, and growth.
You will be responsible for taking overall accountability of all account executive relationships and managing customer and team escalations to drive high customer NPS.
The ideal candidate will have 10+ years of hands-on professional experience in customer success or consulting, working with technical enterprise customers. Additionally, you should have managed a team of 4-8 similarly driven CSEs/CSAs and have experience building and scaling Customer Success teams for enterprise customers.
**Required Skills and Qualifications**
To succeed in this role, you will need:
- A passion for championing customer satisfaction.
- Bi-modal GTM experience, commercial/mid-market and enterprise/large-enterprise.
- A deep information and identity security background.
- Experience supporting CISOs as your primary customer sponsor.
**Benefits**
We offer a competitive benefits package, including base pay ($180,000 - $220,000), equity, and a chance to work with a cutting-edge technology company that's revolutionizing the identity security space. Our culture values ownership mindset, acting with integrity, guardianship of our customers, opinionated humility, and building trust, earning trust.
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