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Technical Support Specialist
2 months ago
We are seeking a dedicated candidate to enhance our technical support team, focusing on Level 1 and Level 2 ticket resolution. The role involves assisting clients with inquiries related to blood sample statuses, equipment updates, and more. Our agents will provide support to both internal and external customers, requiring strong multitasking abilities, including simultaneous talking and typing. A significant amount of documentation is essential in this position.
Required Skills
- Help desk support
- Customer service expertise
- Phone support capabilities
- Troubleshooting skills
- Proficiency in Windows 10
- Call center experience
- Service desk knowledge
- Technical support experience
Key Qualifications
- 1-3 years of experience in customer service with a focus on troubleshooting and problem resolution.
- Experience managing ticketing queues (specific tools are not required).
- Familiarity with MS Office applications.
This position is ideal for individuals who take pride in their contributions to society, as their work plays a vital role in saving lives. The team is known for its relaxed and close-knit environment, making it a suitable opportunity for recent graduates or those with a few years of customer service experience looking to transition into the IT field.
Additional Information
Our organization is the largest nonprofit blood donor testing laboratory in the United States, responsible for testing millions of blood donor samples annually. We operate multiple high-volume laboratory facilities across the country, ensuring the safety and quality of the U.S. blood supply.