Patient Services Coordinator

3 days ago


Honolulu, Hawaii, United States REHAB HOSPITAL OF THE PACIFIC Full time
Job Summary

The Patient Services Representative plays a vital role in ensuring the smooth operation of outpatient therapy services at REHAB HOSPITAL OF THE PACIFIC. This position is responsible for coordinating patient schedules, resources, and clinical documentation to provide timely and efficient care.

Key Responsibilities
  • Assist patients with scheduling outpatient therapy services to meet required therapy hours.
  • Coordinate resources to ensure a continuum of care and minimize scheduling conflicts, changes, and cancellations.
  • Handle patient and practitioner inquiries regarding schedules and provide timely responses.
  • Collaborate with therapists, physicians, care coordinators, nursing staff, dietary staff, and patient financial services to provide timely services.
Requirements
  • High school graduate or equivalent.
  • One year of experience in an office or customer service environment.
  • Proficiency in Google Suite.
Preferred Qualifications
  • Bachelor's degree in business or healthcare.
  • Familiarity with rehabilitation and/or healthcare front office operations.
  • Two or more years of experience in a medical or hospital setting.
  • Completion of medical terminology course.
  • Experience in scheduling, receptionist functions, and customer service.
Working Conditions

This position requires strong communication and organizational skills, with the ability to work in a fast-paced environment. The ideal candidate will be able to multitask, prioritize tasks, and maintain confidentiality.



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