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Patient Service Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Queen's Health System. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical services, providing exceptional patient care, and maintaining accurate records.
Key Responsibilities- Scheduling and Processing: Coordinate patient appointments, procedures, and services according to established guidelines and protocols.
- Financial Assistance: Provide patients with information and resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.
- Communication and Customer Service: Respond to patient inquiries, resolve issues, and provide exceptional customer service to ensure a positive patient experience.
- Record Keeping and Data Entry: Maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
- Operational Support: Assist with daily operations, including answering phones, responding to emails, and performing other administrative tasks as needed.
- Education and Certification: High school diploma or equivalent required; prior experience in a healthcare setting preferred.
- Experience: One year of customer service experience or clerical experience in a healthcare-related setting; prior experience with computerized scheduling systems preferred.
- Skills and Knowledge: Ability to communicate effectively in English, both verbally and in writing; ability to keep accurate records and perform mathematical calculations; knowledge of ICD-10 & CPT coding and medical terminology preferred.
As a Patient Service Representative at Queen's Health System, you will have the opportunity to work in a dynamic and patient-centered environment, with a team of dedicated professionals who share your commitment to delivering exceptional care.
